Quotes of the Week - December 15, 2014

“Embedded workflows in almost all applications are competing for use cases. With that fragmentation comes frustration with managing processes in multiple systems, where automation is planned and maintained, and competing internal resource allocation.”
Garvin Fouts

“Our organizations are less capable than the people inside them. Core-incompetency. Every organization today is still run on principles of hierarchy/bureaucracy.”
Keith Swenson

“Now that work, and the processes that support work, can handle emergence while being goal directed, a new challenge arises to provide all participants a visual audit trail of what actually happened.”
Jim Sinur

“The time has come for the cloud to deliver on those promises of business agility, and organizations are increasingly turning to cloud BPM to drive efficiency across a variety of operational areas.”
Michael Ingrisano

From the BPM Forum

“1) the shift to BPM-as-app-dev-platform and (2) the shift to BPM-as-customer-experience-platform. I concur that these two processes, one technology-related and the other business-related, will be key drivers for the world of BPM in 2015.”
John Morris

The biggest (BPM) challenges: integrating fragmented smart process apps with limited use cases in one unifying (and gratifying) enterprise user experience - not gonna happen until 2020 though (maybe).
Bogdan Nafornita

“Probably the biggest challenge is that organization needs a solid set of internal capabilities and something in its values and culture to be successful in BPM.”
Anatoly Belaychuk

“Process is now about releasing people to do their best work, about improving journeys for customers and internal users and about creating intelligent processes which learn from every input. Most BPM practitioners are still living in the old world so there is a mismatch between what they are selling and what companies actually want and need.”
Peter Johnston

“This (BPM) brings the real opportunity to empower people where top management move from ‘command and control’ to ‘empowerment and measurement’ style of management.”
David Chassels

“When you hear an idea for improvement, don't do, don't document, automate.”
Kevin Parker

What the Sure Sign a Process is Successful? “An in the trenches, in the cubicle, front-line user saying ‘I love this, it's great. Thank you.’”
Patrick Lujan

What the Sure Sign a Process is Successful? “People (who are not in the project) ask you to have a BPM project for them.”
Dr. Alexander Samarin

“A truly successful process is both efficient (great performance and engaged participants) and effective (great quality of delivery). But if I had to choose, it's better to be effective without efficient operations, than the other way around.”
Filipe Pinho Pereira