“A business process has to deal with the realities of your organization.”
-Keith Swenson

“Gartner predicts that by 2020, 75 percent of businesses will transform to digital — or at least be preparing for the change. Unfortunately, only 30 percent of those attempts will be successful, it adds.”
-Lori Alcala

“Essential, competitive, critical knowledge is walking out the door daily, but addressing the issue isn’t a priority. The responsibility for preserving top talent expertise falls in the cracks between functions. Whose job is it — human resources, chief information officers or chief learning officers? Increasingly, CLOs are stepping up, possibly because they are best equipped.”
Dorothy Leonard

“From the perspective of business processes, ‘digitalisation’ (ugh) is about enabling resources of all kinds to be co-ordinated more quickly and more optimally.”
-Neil Ward-Dutton

"To Be Customer-Obsessed, Firms Must Also Be Technology-Obsessed"
-Ted Schadler

“If the CIO isn't focused on the customer, then tech is letting the rest of the business down.”
-Mark Samuels