"Thanks to machine learning algorithms, it’s becoming possible for smart software to scrutinize data from a variety of sources — sensors on machines or changes in supply chains, for instance — and redesign processes in real time."
-Harvard Business Review

Process mapping is an important precedent activity for knowledge mapping because it ensures that knowledge links to the way people work. A knowledge map can explicitly denote the knowledge needed for successful business process completion, as well as the gaps in knowledge and connections that should be addressed as part of process improvement."
-Ken Hayman

"The Internet of Everything combines IoT with people and process to achieve an outcome. It's great that a connected thermostat can transmit the current temperature, but we may need human interaction to dictate what room temperature is comfortable for us. We also need the process that determines how the human, the thermostat, and the air conditioner all work together to get to that comfortable room temperature."
-Charlie Martin, Director in Cisco Advanced Services

"Enter the blockchain, the first native digital medium for peer to peer value exchange. Its protocol establishes the rules—in the form of globally distributed computations and heavy duty encryption—that ensure the integrity of the data traded among billions of devices without going through a trusted third party. Trust is hard-coded into the platform. That’s why we call it the Trust Protocol. It acts as a ledger of accounts, a database, a notary, a sentry, and clearing house, all by consensus."
-Don Tapscott

"In order to modernize in SSA, Klopp said he believes the agency must rethink its business processes and change the way it engages with its citizens. 'We need to understand the business rules and business processes that’re embedded in these legacy systems and just rewrite them,' Klopp said, rather than continuing to rework them."
-Amanda Ziadeh

"Modern BPM can now unify data from multiple sources and effectively filter it into the business context, providing businesses with actionable insights to find out directly what their customers need is."
-Ryan Gates