Nathaniel Palmer"We are going to need an army of robot lawyers to combat an army of robot lawyers for every transaction we do. Previous laws are based on a utility curve that assumes a limit to how much effort you would be willing to put in, but robots don’t care about that utility curve."
-Nathaniel Palmer

Mark Raskino"Forty-seven percent of CEOs are being challenged by the board of directors to make progress in digital business, and 56 percent said that their digital improvements have already improved profits. 'CEO understanding of the benefits of a digital business strategy is improving,' said Mr. Raskino."

Scott Francis "He (Nathaniel Palmer) isn’t arguing that BPMS’ will define the 21st century – but that process will."
-Scott Francis

"Lastly, perhaps the most common mistake is aiming too low and underestimating the potential of RPA. This is every bit as powerful, with an equivalent potential for disruption, as adding physical robots into the enterprise workforce. 'But it’s just screen-scraping on steroids!' No. It is far more powerful than that. Don’t waste any time with such nattering nabobs of negativism. RPA is something entirely new, and as part of a broader BPM strategy enables levels of efficiency and digitalization previously out of reach."
-Nathaniel Palmer

"If you have in place an opportunity for feedback on your new business process, you’ll be able to start evolving and improving your new process from day one. Remember that being able to evolve your business processes on an ongoing basis is really only possible with BPM software technology."
-John Morris

"I really don't see BPM going away and I see, actually, greater opportunities opening up, but in order to do that, I think the vendors and the consultants in this space need to be prepared to look more widely at how organizations are trying to create automation agendas and automation strategies, and be prepared to think more creatively about how they promote the technology."
-Neil Ward-Dutton