"In an environment characterized by advanced process automation capabilities and new digital process design opportunities, a purely reactive and problem-driven approach to BPM is no longer sufficient. Instead, BPM needs to become ambidextrous, i.e., it must leverage digital technologies for both streamlining and innovating business processes."
-Kerpedzhiev, König, Röglinger, Rosemann

Ethan Stine"Recent studies indicate that ROI from RPA deployment can vary enormously (from 30% to 200%), depending on how effectively automation is aligned to respective processes."
-Ethan Stine

John Morris"It’s not often apparent to first-time users of BPM software that they may have in fact purchased two BPM systems! There is (1) the BPM modeling system and (2) there’s the BPM system that is used every day by people working on real live business processes."
-John Morris

Daniel Newman"The customer experience (including employees) is the ultimate goal of any digital transformation. Customers are more cautious than ever; they’ll turn away from brands that don’t align with their values and needs."
-Daniel Newman

Scott Francis"A great process design expert (BPM expert) can save millions and a mediocre expert can cost your business millions with a process going into production badly."
-Scott Francis

Keith Swenson"The problem with a specification that does not have running code is that the English language text is subject to interpretation. Until implemented, the precise meaning of phrases of the spec can not be known. I say: the code is 10 times more detailed than the spec can ever be; until you have the code you can not be sure of the intent of the spec. Once code is written and running, you can compare implementations and sort out the differences."
-Keith Swenson