BPM Quotes of the Week - September 20, 2017
- Published: September 20, 2017
"Such [Low-Code/No-Code] innovations are too disruptive – so disruptive, in fact, that many different constituencies are resisting, each one sticking its thumb in the dike, hoping to hold back the ocean."
"Only 15 percent of the executives thought their customer experience was very effective. I'm sure the effective ones were basing their opinion on internal organization created surveys. This is disturbing in an era where the catch phrase is 'A Customer for Life'."
"Innovation isn’t necessarily about new things; it’s about new value."
From the BPM Forum
"BPM isn't a silver bullet. It's one tool, discipline in the arsenal that, when applied correctly, can make a difference but is no more of a silver bullet than a host of other technologies and platforms proclaimed to be so over the years."
"BPM has taken over, except it is not sold as 'BPM' anymore. Selling your product as 'BPM' is fighting for a better yesterday."
"Minor rapid short-term workflow and RPA projects will continue to erode the market for large scale BPM suites."
"The world is super-diverse and the tech bubble only lifts about 15-20% of it - it's only the bubble people that don't see the bubble."
"I predict that instead of disappearing, that BPM software technology will ultimately become more visible. And that the role of BPM software-enabled professionals (e.g. business analysts) will increasingly use BPM software technology on an everyday basis. And the technology they use will be much more sophisticated."
"The seamless usage of one or more existing and future channels (web, mobile, API, voice, charbot, robots, etc.) is very important to the future of processes. The main word is 'seamless'."
-Dr. Alexander Samarin
"Mobile is not a device or a location, but a work style. Work needs follow me from location to location and device device, seamlessly."
"The digital future and thus the work referred to as a process is collaborative. Staff, partners and customers will be the collaborators. Each one must have the freedom to chose the device freely. The mobile world opens up image, video and voice in a manner that PC or browser can't."