BPM Quotes of the Week - October 31, 2018

Neil Ward-Dutton"When you start to look at all of the other automation-related technologies that are trending—such as RPA, AI, machine learning, and decision management—BPM plays an important role as the conductor of all of these capabilities."
-Neil Ward-Dutton


"With a Red Hat acquisition, IBM would have a leading Kubernetes and container-based cloud-native development platform and a much broader open source middleware and developer tools portfolio than either company would own separately."

"Red Hat will remain a distinct unit in IBM."
-James M. Whitehurst, RedHat CEO

From the BPM Forum

"The idea of using AI for 'process discovery' or monitoring onscreen actions in a group of call center agents to identify patterns and then automate them would seem to be a pretty powerful concept."
-Mike Raia

"RPA is nothing more and nothing less than an IT system supporting a part of a business process."
-Caspar Jans

"Realizing that the full potential of process automation won't stem from bots alone but rather from a 'process automation mix' that, besides RPA, may include BPM (foremost), ACM, ECM and, of course, BRE for the business benefits to be harnessed to their fullest."
-Kay Winkler

"Once the initial speed-breaker is covered with RPA, the next step in the automation journey will be critical and taxing as it will demand for a strategic move ripping off the wrapper stickers (RPA jobs in place) and heal the systems and stitch it together ensuring all the stacks are upgraded to the best in class technology and optimized to Scale."
-Pritiman Panda

"The BPM discipline, and specifically cloud BPM tools, will continue being vital for organizations, even more than now, as coordinators and integrators of many different technologies. We'll see in a single business process, devices integrated with IoT, intelligent agents (AI), robots (RPA), strong data analysis (bigData), and of course, People."
-Juan J. Moreno

"BPM vendors are the R&D petri dish for large app vendors. The app vendors either copy or acquire the technology."
-Ian Gotts

"The organizational grip on process behavior will have to be tempered with customer experiences. Adaptable processes that flex in behavior and size will be the key to striking the balance between experience and profitability."
-Jim Sinur

"With each technological change we are more and more closer to the essence of BPM – managing companies by processes."
-Dr. Alexander Samarin

"Everything what can be digitalized will be digitalized. In that sense every organization will be 'software organization'."
-Kai Laamanen

"At some point you can make improvements by automating away legacy systems to save licensing costs, etc if you can find a less costly way to get the same functionality."
-Scott Francis

"Just because a process is automated doesn't mean it cannot be improved upon. I have been working with a client where we have automated about every aspect of getting work to the business end-user and while it worked fine, there was still room for improvement."
-Kevin Beddingfield

"Clearly one can do process improvement for automated processes but in reality it does not happen much because unless something blows up in their face 'never touch a running process' applies."
-Max J. Pucher