BPM Quotes of the Week - November 30, 2015

“You can't separate processes and people. People implement processes. Processes are how work gets done: Real processes describe what people do.”
-Paul Harmon

“The next wave is Customer Care. Customer care—as opposed to customer service—is a mindset requiring customer empathy. This the next big wave in CRM, and riding it will separate the winners from the also-rans.”
-Connie Moore

“Digital business success will require organizations to take bold actions, including inventing new business models and changing the way they function, according to Gartner, Inc. Gartner predicts that, by 2017, 70 percent of successful digital business models will rely on deliberately unstable processes designed to shift with customers' needs.”

From the BPM Forum

“I know people that understand BPM very well but don't know BPMN. I know people that know BPMN but don't understand BPM.”
-Craig Willis

“BPMN matters for the same reason that standards always matter: it provides a common language for describing problems and solutions. And helps to mitigate the extra-ordinary ability of carbon-based lifeforms for miscommunication.”
-Tim Stephenson

“BPMN is not a tool, a sales technique, or a religion. Its just a process language that many people and tools understand and use.”
-Bruce Silver

“There is no issue with BPMN. There is an issue with using the proper stuff in the proper context. And BPMN (but also EPC say) is actually often used in the wrong context.”
-Walter Bril