BPM Quotes of the Week - May 30

“Don't go in with a predetermined mindset on structured or unstructured, case management versus traditional BPM, intent on proving out a conclusion that's desired.”
Patrick Lujan

“Responsive processes are driven forward by events (including ad-hoc user action) and conditions, rather than by sequence flow. In a responsive process, an activity is enabled to start when its preconditions are satisfied.”
Bruce Silver

“As work becomes less structured the role of decisions become much more important.”
Jim Sinur

“There is an element to quality that can only be learned by experiencing the process and the tools involved.”
Scott Francis

From the BPM Forum

“We may have to look at some of the onion layers that make up enterprise architecture and focus on really the only one worth optimizing in a sparse case management scenario: the data layer.”
Bogdan Nafornita

“The key, then, is to be very pragmatic about Dynamic Case Management. Let metrics be your guide, and continually optimize how work gets done. To the extent that the business environment continually changes, there really is no end to this.”
Ken Schwarz

If you feel we've missed a great quote from the past week, please add it in the comments below. If you have one we should consider for next week, please use the hashtag #bpmqow on Twitter to make sure we see it.

Have a great week!