BPM Quotes of the Week - May 10, 2018

"There's a great deal of business hype around digital change, so it might come as a surprise that, in a recent global survey of IT professionals, just eight percent of enterprises evaluate themselves as truly digitally transformed."
-Tim Sandle

"The next wave of digital transformation in China is likely to come from broader adoption of digital technologies by businesses in different sectors that will restructure value chains and boost productivity."

From the BPM Forum

"I think of a RPA as being a specialization of BPM: a highly, pragmatic one, to be sure."
-Max Young

"RPA is intuitively understood by and driven by business (operations) teams with interest in achieving quick, targeted improvements. BPM tech is rarely even considered because it’s seen (not always justifiably) as being too IT centric, too blunt an instrument and too slow to deliver value."
-Neil Ward-Dutton

"BPM typically reduces the number of people required. RPA gets rid of them."
-Fred Nickols

"RPA is often about fixing obvious glitches here and there, while BPM is about changing the way an organization thinks."
-Timotheus Kampik

"I see a future where cloud BPM suites transparently integrates RPA to automate certain steps of the workflow."
-Juan J. Moreno

"RPA highly compliments BPM. In some cases, it replaces BPM as BPMS is not needed b/c the RPA platform directly handles data access, business rules, and workflow automation."
-Garth Knudson

"It would certainly be helpful if there was standardized notation for Customer Journeys... as well as guidance for the verbiage that's crucial to understanding them...As the saying goes, a picture is worth 1000 words."
-John Reynolds

"Customer is just a player in a process. It's weird to see a customer journey as something separate from your 'internal' processes."
-Emiel Kelly

"With the growing focus on customers and the digital era, companies face enormous transformation challenges. In this context, it seems useful for me to create a market standard for representation and maintenance of the CX process."
-Jose Camacho

"At the moment we need to focus on thinking harder about CX in general, and how we conceptualize it with respect to creating business applications. Let's face it: even great companies often seem to have a difficult time seeing the world in the way that their customers do."
-E. Scott Menter