BPM Quotes of the Week - March 8, 2017

Jim Sinur"Aragon Research predicts that by the end of 2019, 65% of enterprises will retire many legacy processes in favor of those based on the Digital Business Platform, leading to the proliferation of DBPs."
-Jim Sinur

"The Wall Street Journal reported that one-third of organizations already have robotics in their supply chains and that number will expand to three-fourths within five to ten years. Robots can handle multiple tasks and integrate with other automation systems to greatly streamline supply chain functions."
-Joe Tillman

"Most platforms with BPM capabilities have a business rules engine to automate processes that are the same each timeā€¦But what about the more complex processes which have many variables? The key to digital transformation power lies in the business rules."
-Kamna Talwar

From the BPM Forum

"The only way to achieve this heightened level of productivity will be BPM and automation in general. RPA will be a big part of that movement."
-Zachary Kelemen

"Properly introduced, Robotic Process Automation (RPA) enables a step change in the economics of competition...So it makes a lot of sense. But there are challenges to overcome.."
-Derek Miers

"There are pluses and minuses to using RPA depending on the type of activity/task you are trying to source, but this will be part of the standard analysis which goes on with every process, whether it be for a process transformation effort, or the necessary continuous process improvement for core processes at a company."
-Brian French

"Sound like that RPA, automagically, makes all very inefficient human activities (from very inefficient business processes) very efficient. Thus this preserves old applications, old processes and old errors behind shiny modern screens. Hope that error-recovery procedures in RPA are not robotic!"
-Dr. Alexander Samarin

"Robots executing useless processes won't turn these processes into useful ones."
-Emiel Kelly

"Ever since I've worked with processes, all experts have been saying 'hide the process charts, they're too complex, no one understands them, no one cares' Ever since I've started selling process-driven applications, all customers shout 'Aha, that's exactly what I want!' when they see the process charts, populated in real-time with actual tokens."
-Bogdan Nafornita

"The lesson here is we need to start indicating an anchor point for each ad hoc step, each process fragment you launch at any Case. If there is more than one end-to-end process at the Case, then we need an anchor point for the 2nd, 3rd, etc."
-Karl Walter Keirstead

"There's definitely an appetite for where is this thing going after I submit it? and related questions. Employee and customer engagement demands some amount of visibility and expectation setting."
-E. Scott Menter

"Showing the model is EXACTLY what customers want, so long as the model describes what the people are doing. To participate in a process, you MUST have a mental model of that process. Any visualization that supports the formation of that mental model is great. I think BPMN model most of the time are helpful in that."
-Keith Swenson