BPM Quotes of the Week - March 23, 2017

Ivan Seselj"Despite their best efforts at standardization, many process owners know their 'standard' processes often don’t meet the requirements of the various teams that are expected to apply them. If these processes can’t be applied, they may as well not exist. As Steve Stanton, an analyst with FCB Partners, says: 'Ninety percent of the organizations I know have failed at standardization.'"
- Ivan Seselj

"Businesses, facing mounting pressure to deliver proprietary apps and services in response to the consumerization of IT movement, have found themselves needing to transform around digital technologies. Creating proprietary apps and services has emerged as a primary solution here, but the complexity of developing apps has held innovation back."
- Megan Potrzeba

"BPR is traditionally an expensive proposition, but new tools like Salesforce have decreased the cost. Also BPR used to be a risky proposition due to the radical change involved. However now with the low barrier to entry for competitors, it is risky to not be in state of continuously re-inventing yourself. Aligning the resources more effectively sounds like a BPM concept."
- Daniel Peter

From the BPM Forum

What Does BPM Need to Do to Be More Relevant for Smaller Companies? "Democratize ... hide complexity."
- Derek Miers

What Does BPM Need to Do to Be More Relevant for Smaller Companies? "I think the answer starts with Microsoft adding BPM to Office365. Without seamless integration to the office productivity suites that SMB's rely on, BPM will require too much effort (aka cost) to implement."
- John Reynolds

"I have seen BPM solutions wrapped into vertical products resonate very well with SMB’s, too, likely to reduced implementation costs and complexities."
- Kay Winkler

"The approach is well-known and well-tested many times. If you want to make something naturally complex simpler for the wider audience then you have to bring some standardisation."
- Dr. Alexander Samarin

"It is incorrect to think that BPM deals exclusively with processes. Processes comprise an important part of business process modeling (BPM). However, BPM is much wider than just process modeling alone. Non-executable models are an essential part of BPM."
- Boris Zinchenko

"I like to see models as a Knowledge management tool. They are useful to extract knowledge from people's minds and formalize it -known as 'externalization'-, then share, discuss and adjust -known as 'socialization'-, and once it has been improved (or just changed), they can distributed and learnt by the rest of the company -known as 'internalization'-."
- Juan J. Moreno

"DMN is young but the idea of transparent, self-editable decision rules gets excellent traction with small customers. The execution is still a bit outside customer reach, but it will get there this year."
- Bogdan Nafornita

"Integration leads to greater efficiency and effectiveness. With BPM moving toward digital transformation, integration is a key component to creating a more streamlined and comprehensive customer experience. Integration creates greater awareness and engagement."
- Garth Knudson

"Integration-ability is the key metric of process-agility. If the architecture of the company's business software provides fine-grained integrations to transactions and information, then crafting efficient processes (and evolving them when necessary) is relatively easy. If the integrations are course-grained, then you're hosed."
- John Reynolds

"Integration is often a project killer, which means an 'efficiency of zero'. Why? Because of all the technical debt associated with the business semantics we need and which is encapsulated behind a given interface."
- John Morris

"Many times we must integrate BPM with systems that are built to service a business function (i.e. Finance, Order Mgmt, Customer Service, Shipping, etc etc) with arcane integrations, it's a good thing BPM tools can handle this diverse data supplier landscape (directly, via broker or bus). Each of the functional systems serves their own audience very well, but try to address an end-to-end business transaction and you begin to see why integrations are critical to efficiency."
- John Robinson

"Integration is a key component to creating a more streamlined and comprehensive customer experience."
- Karl Walter Keirstead