BPM Quotes of the Week - March 22, 2018
- Published: March 22, 2018
"While business process management (BPM) is not considered one of the flashy technologies in and around digital business, it will become an essential enabler of digital businesses. Tomorrow's Digital Business Platforms (DBP) will have a strong thread of BPM for work management and the development of resource and task management."
"Process management is faced with anomalies, new challenges, and problems that cannot be addressed by traditional methodologies."
From the BPM Forum
What Do Companies Often Get Wrong About Digital Transformation? "I would say only taking it part way. Most will implement the scanning and storing of documents electronically but not take those documents and put them to work within a BPM solution OR integrating the digital content with their other systems OR providing that content to their customers for self-service functions OR only getting one department digital and leaving the rest on paper OR...well, you get the idea."
Getting into the customer shoes and really understanding the respective journey and what that digital world is about may be easy in conversation but retooling the business thru digital capabilities is another.
"Business as usual and digitization can't forever coexist in an organization. Either the business is being transformed, or it is not."
-E. Scott Menter
"Too many folks attack the digital experience and they forget about the transformation to support that experience. If you're really going to bring new experiences to your clients, new products to market, and new services to market, you have to align your business to support those experiences, products, and services."
"Unlike business changes in pre-digital era, where planning was important but still optional, digital transformation is simply impossible without business model in place."
"Process is strategic: it defined the interaction between roles, and isn’t worried about tactics...Workflow is tactical, and shows the sequence of tasks, usually taken by an individual."
"Process is everything you do and need to deliver a result. This also stresses that a process is just a means defined by its result. Workflow is only the What? part of a process. So the activities where a case flows through. That's why I prefer the term caseflow."
"The bigger picture is for process to become a first-class citizen of management discourse and practice too. In the same way that all executives understand debits and credits and cash flow and accounting, future executives will be successful insofar as they embrace the same systematic discourse around process."
"Process -> a cooking recipe
Workflow -> how I organize/set up the ingredients, cooking utensils, pots/pans/bowls before starting; how I access these during cooking."
-Karl Walter Keirstead