BPM Quotes of the Week - March 2, 2015

“If businesses truly want to truly become innovative app companies, they need to turn every department into an IT department and make every employee part of the innovation process. If someone in marketing or finance or HR has an idea for a new app, they should be able to take matters in their own hands.”
-Gottfried Sehringer

“The key starting questions (for quantifying your governance challenge): Do we have a single end-to-end owner of this process? Do we have several? Who thinks they own what pieces of the process? And, the hardest question of them all: How do you know?”
-Jess Scheer

From the BPM Forum

“Businesses require sophisticated but simple-to-do integration capabilities, case and process functionality, rules functionality, content functionality, a business ontology, and more. I would even throw machine learning ability into the bag, while hardly anyone would express that as need today.”
-Max Pucher

“Nobody would need separate social environments for processes, cases, projects, functional tasks etc. Most people participate in more than one form of collaborative work - should they switch to totally different social environment to discuss e.g. a case issue after a process issue?”
-Anatoly Belaychuk

“The most obvious failed process is one where the users have simply circumvented it in order to get the job done more effectively. One business leader told me recently that she had discovered a user who still processed all the returns by hand, kept large three-ring binders under his desk and, once a week, and entered everything into the computer 'to make it happy'.”
-Kevin Parker

“Every process is perfectly designed to deliver the results it is currently producing.”
-Shelly Sweet

“A Process should be considered a failure if it doesn't learn. Because the day it is installed is the best it will ever get.”
-Peter Johnston

“Considering that a good service is usually not noticeable (e.g. a good waiter is not intrusive, a good system administrator is unknown to the end-users, etc.) then a process is a failure when its participants start to talk about it.”
-Dr. Alexander Samarin