BPM Quotes of the Week - June 29, 2017

Ethan Stine"Recent studies indicate that ROI from RPA deployment can vary enormously (from 30% to 200%), depending on how effectively automation is aligned to respective processes."
-Ethan Stine


"The transition to invisible user interfaces is already happening. 'I’ll give you an example: Netflix,' he says. The company uses artificial intelligence to recommend content based on your preferences and viewing history."
-Brian Buntz

"Forrester: Marketers need to say goodbye to campaigns, hello to AI-driven conversations with customers."

From the BPM Forum

"If anything, it seems like Technical Expertise is more necessary for implementing successful BPM solutions, rather than less."
-John Reynolds

"Anyone who says ‘and using this tool I can remove the programmers’ just became the programmer."
-Peter Hilton

"Removal of technical expertise usually leads to even more ossification, because the key first step to agility is getting the ability to make one's business architecture (processes, rules, data) explicit and transparent."
-Bogdan Nafornita

"Fortunately or unfortunately, the full use of BPM potentials (especially, with a commercial BPM-suite tool) requires complete transformation of your legacy IT department. If such a transformation has not been done then a few highly-paid gurus will agilely implement a few of your processes in the selected BPM-suite tool and nobody else can change/improve/repeat those implementations (no agility any more)."
-Dr. Alexander Samarin

"The ideal scenario is when you have a tool easy enough to configure a simple process for the first phase, but also flexible and powerful to support the second phase (the need to integrate the business process with your legacy systems). The magic resides in this balance."
-Juan J. Moreno

"Two of the more common ways of crippling agile efforts are to require (1) excessive progress reporting and (2) excessive documentation of work done. A third way is to hold too many formal meetings instead of simply huddling when there's something to work out. Progress reports can be brief and informal. Documentation can be developed later. Formal meetings are necessary only to kick off the effort and to wrap it up."
-Fred Nickols

"I would say a deal maker or breaker for agile during a BPM implementation would be precisely that, not identifying the adequate deliverables that can be properly tested and more importantly used later on in production on their own."
-Kay Winkler

"Agility is when business leadership can lead, and then have required technology artefacts, especially including BPM software artefacts, rapidly constructed which support the resulting vision and strategy."
-John Morris

"What we're doing here is revolutionizing how custom business applications are produced, enhanced, and deployed. Treating BPM platforms as merely 'accelerators' for the way things have been done to date is unlikely to produce the hoped-for benefits."
-E. Scott Menter

"BPM (and business) gets less agile, if we keep the 'operative' decision power at the top of the organization."
-Kai Laamanen