BPM Quotes of the Week - July 24, 2018


Max Young"Digital transformation is as important as oxygen: all digital creatures, great and small, need it."
-Max Young


"On average, 39% of business leaders today say they have the digital capabilities they seek to compete – the same level as in 2012. For leadership capabilities, only 35% of organizations today, on average, say they have the leadership capabilities required, down from 45% in 2012 (see Figure 1). While expectations have increased, many organizations have not kept pace."
-Joe McKendrick

From the BPM Forum

Is Digital Transformation Not as Important for Smaller Companies? "It's not important for smaller companies...if they want to remain small and smaller."
-Jonathan Yarmis

"As the owner of what's now the smallest possible company, I can attest that you have to be 'digital' first. Everything that can be automated must be automated, because otherwise it will overwhelm you."
-John Reynolds

"Small companies compete by being agile. And this is directly related to the 'how' - if they sell relatively commoditized products/services, their only differentiator are the sales channels / ways to reach customers. If they sell customized products/services, their only differentiator is their production platform."
-Bogdan Nafornita

What Is the Key to Managing Automated Processes?

"A willingness to be led by the evidence. Amazingly simple, but amazingly hard to execute."
-Max Young

"Precisely the same as the way you manage manual processes - via QA."
-Karl Walter Keirstead

"All data driven processes can and will be automated sooner or later. If the process has tasks including value based assessment or decision making, I would not recommend to automate it."
-Kai Laamanen

"The definition of process KPIs is one of the key ingredients for continued improvements and process management, which in itself usually poses a greater challenge than its measurement."
-Kay Winkler

"The critical part of managing automation is good documentation. You can't change it with confidence if you don't understand what it does and for whom and why. This an increasing problem as low-code platforms make it easier and easier to create automation quickly."
-Ian Gotts

"Companies can be really solid on capability, service, product offering for today's customer etc. but that will last only so long before change is required. Agility is the mechanical foundation to change, adopt and morph to the next iteration or thing. The speed of change today relative to yesteryear is significant thus Agility is an absolute critical foundation."
-Stuart Chandler

"My summary on this question is that (a) agile is not a good strategy and (b) agile is not sustainable advantage."
-John Morris

"To maintain the optimal level of agile of your enterprise you need to have a good, right and successful architecture of your enterprise (as a system)."
-Dr. Alexander Samarin

"Agile project management is becoming a popular practice, especially in IT development. It offers significant merit in splitting large missions into small sprints dynamically configurable across work teams. When applied creatively, agile approach may significantly improve business responsiveness to emerging challenges in dynamic economic environment."
-Boris Zinchenko