BPM Quotes of the Week - July 19, 2017

Alberto Manual"The customer wants to have the freedom to design interaction on his own terms."
-Alberto Manuel


"Robotic Process Automation, or RPA...this bit of technology can capture and automate routine transfers of information from one application to another. In effect its 'duct tape' than can be used to link to software applications together while saving human's from constantly repeating a routine transfer, over and over."
-Paul Harmon

"IBM (NYSE: IBM) and Automation Anywhere today announced a collaboration to help companies drive new efficiencies by delivering solutions that assist employees with routine, data-intensive tasks. The collaboration is intended to make it easier for companies to improve processes across their enterprises and free employees to focus their time on more creative and customer-facing aspects of their jobs."

From the BPM Forum

"Ideal Digital transformation: architecting changes in business and supporting systems together depending of available capabilities, priorities, market demands, customer needs, etc."
-Dr. Alexander Samarin

"Many businesses need to 'digital transform' themselves, but this transformation is the same as any previous revolution. The difference is that nowadays, they need to transform much more quickly to compete and survive. And many times, happens that the organizations simply can not do it."
-Juan J. Moreno

"Dr Edwards Deming summed it up 'managing transformation means transforming management'. In simplistic terms his 'systems thinking' resulted in everyone in the organisation to contribute to its success which very much a component of the BPM thinking."
-David Chassels

"The mantra of digital transformation is higher speed - but if your best idea of a competitive advantage is to be faster at whatever you're doing now, you're racing towards an invisible wall."
-Bogdan Nafornita

"Workflow is just part of a process; the work (and order, if there is) executed for a case (that's why I like to call it a caseflow). In a process picture, the workflow is most of the time the skeleton that is drawn."
-Emiel Kelly

"A workflow is one means to describe a rigid sequence of work activities. It can be used to enforce work needed for a process but does not ensure outcomes. It is also costly to manage and implement requiring standardised workflows to be feasible. For 80 % of processes any other form of ensuring process outcomes is more effective."
-Max Pucher

"Workflow is orchestrated work tasks from the point of view of the worker. Process is orchestrated work tasks from the point of view of the manager.."
-John Morris