BPM Quotes of the Week - January 4, 2017

2016 was characterized by significant digital experimentation with intense customer focus and increased operational efficiency. These themes will continue and be amplified in 2017 along with better security, better business adaptation, more convergence of digital technologies while seeking a bigger set of digital benefits.
-Jim Sinur

About 50% of the organizations don’t have a business process architecture. Forty percent have one that isn’t used by business people. A little less than 10% have a process architecture that is actively used by the business people of the organization.
-Paul Harmon

"We had a lot of people who were great at management process and they didn’t have a clue as to the content. And in my career I found that the best people are the ones who understand the content. They are a pain the butt to manage. You put up with it because they are so great in the content. And that’s what makes a great product. It is not process. It is content."
-Steve Jobs

From the BPM Forum

Where Do You See AI Having the Biggest Impact on BPM?

"Initiation of and interaction with processes using voice recognition. Voice recognition replacing the need for a traditional BPM UI."
-Peter Whibley

"I think it will have the biggest impact in the context of specific processes. Think about applications like recognizing diseases in healthcare. Or when someone shouts at his pc a helpdesk chat is automatically started."
-Emiel Kelly

"The first phase will be making the resources smarter like ingesting unstructured and changing data to assist knowledge workers become faster at making decisions in the confines of a process.This would include more NLP based digital assistants or bots. This would include adding smarts to an IoT device or a set of collaborating devices."
-Jim Sinur

"I could not escape the feeling that, for the BPM space, AI is a solution in search of a problem."
-Bogdan Nafornita

"Risk mitigation, already an important BPM use case, is a great AI target. Credit decisions, program trading, disaster recovery, logistics: all areas in which massive numbers of transactions and sudden changes in circumstance have to be continuously analyzed."
-E. Scott Menter

"AI will most likely start replacing business rules-driven systems. It could be a case of an iPod killing your Sony Walkman, to later emerge as an iPhone. Think about the scale of impact, increased availability of real-time decision-making capabilities and accessibility."
-BJ Biernatowski


"There is extreme value from best practices because it establishes a standard or baseline that people can work off of. Coming from the Army Infantry, best practices (or standards) are the difference between life or death in a combat situation."
-Zachary Kelemen

"There are 'industry' best practices and there are 'corporate' best practices. If you implement industry best practices and your competitors implement the same, then, with everything else a constant, you are the same as your competitor(s)."
-Karl Walter Keirstead

"There are 'good business practices' which are proven business patterns. Implementing them allows you to improve your bottom-line – similar to 'chain is strong as the weakest link', 'business is good as its worst employee'. But to improve your top-line is your unique job. Fortunately, with a good bottom-line, you will have more time to improve your top-line."
-Dr. Alexander Samarin