BPM Quotes of the Week - January 25, 2019
- Published: January 25, 2019
"Despite all the hype around robotics, AI, and blockchain, the true capital and competitive advantage for service providers remains its people."
"Process is the invisible customer engagement engine that drives a digital business from the outside-in. Organizations that reinvent, automate, and continuously improve their end-to-end business processes are more competitive and uniquely differentiated than organizations that rely on old, inwardly focused processes to drive customer engagement."
"The key theme for 2019 is that automation will become more intelligent through the addition of more context, analytics and AI."
"Under human supervision, AI is going to improve a quarter of organizations’ business processes."
From the BPM Forum
"Voice tech is about user interface - this is of course having an impact on business process interaction. But to a very limited extent."
"Voice can dramatically lower simple human process interaction costs. This enables whole new categories of micro-services that were previously not viable. This is a fundamental change to how we "work with processes”."
"One aspect is to interpret the sound landscape e.g. in some cities they try to recognize gun fire... the advantage of the sound is that we do not need to have visible connection to the source. This may have further applications in self-driving cars and equipment malfunction analysis."
"I would bet Moore's Law has got its sights on voice! The impact of voice will double every two years..."
"If RPA ever wants to become mainstream and claim a seat at the strategy table (which I seriously doubt they will ever have), the maturity level of RPA needs to develop and in order to do that, some sort of standard is essential."
"From a mere usage perspective, I would indeed think that a standardized set of icons for when it comes to the design of the micro logic of the "bot flow" can be helpful (or RPA)."