BPM Quotes of the Week - January 25, 2019

BPM - the Year AheadRead The Year Ahead for BPM -- 2019 Predictions from Top Influencers


"Despite all the hype around robotics, AI, and blockchain, the true capital and competitive advantage for service providers remains its people."
-Koushik Chatterjee

"Process is the invisible customer engagement engine that drives a digital business from the outside-in. Organizations that reinvent, automate, and continuously improve their end-to-end business processes are more competitive and uniquely differentiated than organizations that rely on old, inwardly focused processes to drive customer engagement."
-Connie Moore

"The key theme for 2019 is that automation will become more intelligent through the addition of more context, analytics and AI."
-Jim Sinur

"Under human supervision, AI is going to improve a quarter of organizations’ business processes."
-Katrine Spirina

From the BPM Forum

"Voice tech is about user interface - this is of course having an impact on business process interaction. But to a very limited extent."
-Bogdan Nafornita

"Voice can dramatically lower simple human process interaction costs. This enables whole new categories of micro-services that were previously not viable. This is a fundamental change to how we "work with processes”."
-John Morris

"One aspect is to interpret the sound landscape e.g. in some cities they try to recognize gun fire... the advantage of the sound is that we do not need to have visible connection to the source. This may have further applications in self-driving cars and equipment malfunction analysis."
-Kai Laamanen

"I would bet Moore's Law has got its sights on voice! The impact of voice will double every two years..."
-Stuart Chandler

"If RPA ever wants to become mainstream and claim a seat at the strategy table (which I seriously doubt they will ever have), the maturity level of RPA needs to develop and in order to do that, some sort of standard is essential."
-Caspar Jans

"From a mere usage perspective, I would indeed think that a standardized set of icons for when it comes to the design of the micro logic of the "bot flow" can be helpful (or RPA)."
-Kay Winkler