BPM Quotes of the Week - February 6, 2018

Connie Moore"Recasting enterprises into a truly customer-driven culture is a very complex, challenging and slow process—requiring lots of executive time and resources, a deep insight into customer journeys, and a strong focus on organizational change management."
-Connie Moore

"Having partners doing business without mutual trust is the optimal setting for blockchain use cases!"
-Bernd Rücker

"The team selected to implement the new BPM solution may see the value being delivered to the organization right away, but if they are busy optimizing processes and making changes, they could fail to keep a record of the achievements or communicate these improvements to management."
-Elizabeth Quirk

From the BPM Forum

"For the USA, flush with cash as a result of tax incentives, 2018 will be a year for impulse-buying of 'solutions' to address improperly-defined problems."
-Karl Walter Keirstead

What Will Be the Key Business Drivers for BPM Adoption in the Year Ahead? "For Europe, because of GDPR."
-Dr. Alexander Samarin

What Will Be the Key Business Drivers for BPM Adoption in the Year Ahead? "Digital transformation initiatives, starting with Customer Experience focus, having to 'reach back' into operations and across functional silos to enable seamless customer journeys."
-Neil Ward-Dutton

"Instead of thinking about BPM adoption, think instead about BPM adaptation. What BPM is going to have to adapt to is an increasing and accelerating rate of automation."
-Fred Nichols

"Organizations that want to adopt BPM are like people or focus on fitness regime. If you already inclined to it, it will seem like a natural movement, and it will fit very organically. If you’re not used to it, it can change your life for the better. But either way, if you don’t put in the work, you won’t get the results."
-Max Young

"If leaders focus only to the (economical) results and high level strategies, there is not much room for BPM. If the leaders focus only to the people and in worst case they think that the people are consumables, no room for BPM. If leaders feel that they have all the wisdom and (decision) power and the rest of organization is there for execution, no room for BPM. If the leaders are not ready for dialogue, transparency and learning process, no room for BPM. BPM is a system approach to improve the business system."
-Kai Laamanen

"Generally I find that the more the culture resists BPM, the more the organization probably needs it."
-E. Scott Menter

"All too often have we witnessed a small organization acquiring a mammoth iBPMS, while completely ignoring the fact that its entire IT department only consists of only 15 people and most of its business is derived from knowledge worker intensive, low volume processes."
-Kay Winkler

"The more established the culture is, the more expensive the BPM implementation will be."
-Bogdan Nafornita

"To avoid disappointment of clients in this contradictory situation, where interests of a business and its clients are predominantly opposite, a company must utilize modern BPM approaches, which allow for modeling and building complex, dynamic and responsive customer journeys corresponding to high expectations of contemporary consumers."
-Boris Zinchenko