BPM Quotes of the Week - February 21, 2019

Austin Gresham"Digital transformation is such a complete alteration in how most businesses operate that it requires leadership from the C-suite and board of directors and buy-in at every level of an organization."
-Austin Gresham


"Processes(BPM) and Software Bots (RPA) work well and in a clear fashion in that processes control the flow of these bots and the bots complete their tasks on the command of the processes that are likely better practice sequence of routine work."
-Jim Sinur

"Companies that succeed with transformation initiatives keep a laser focus on using technology to deliver business results. How? Not with long cycles of business requirements and software implementations. Instead, they continuously experiment and innovate with technologies to achieve real business results."
-Stephen Powers

From the BPM Forum

"This exposes two current problems for BPM – 1) making simple things simple and 2) being able to work 'between' participants thus providing trustful (think about a digital lawyer) processes between unknown (i.e. trustless) participants. "
-Dr. Alexander Samarin

"Processes remain being the central, most important aspect of any dynamic and competitive business. As such the fields of data science, robotics, IoT and many more not only lend themselves but in fact are natural extensions for professionals to cover under the thematically umbrella of BPM."
-Kay Winkler

"We need to focus on the BP element of BPM putting technology second to discussions of improving business operations through improvement, change, and automation. I still hear vendors talking about feeds, speeds, technology and giving an elevator pitch about how great their products are without ever asking their prospect about their business problems, operations or why they think BPM is something they need."
-Bob Larrivee

What Does BPM Have to Do to Get the Buzz Back? "Why do anything? The thing with buzzwords is that they are hot for a while, next we know they start to pick up differentiators because of competition (e.g. rapid, dynamic, enhanced, integrated, low-maintenance) and, usually, this marks the start of their decline."
-Karl Walter Keirstead

"Best case scenario is that RPA players, after the AI marketing play will fizzle out, will expand horizontally into other forms of automation, in order to capture end-to-end processes as well (may God have mercy on our souls!)."
-Bogdan Nafornita

"IMO, the future value prop for RPA is in extending how much of the work it can take on, moving from the more algorithmic, in which next step can be programmed, to the more cognition-based, in which AI determines next step. We've basically started with RPA as an automated programming of programs (or at least programmed behaviors), so as we turn more and more over to RPA and AI to (in effect) program for us, the more and more it can do."
-Lloyd Dugan

"The main thing here is that RPA doesn't seem a long-term solution for system integrations. It is a great tool in the short term...In the long run, when you have more and more robots, and applications change (and they really change over time), it could be very hard to manage."
-Juan J Moreno

"It depends if RPA vendors overpromise. The P should stand for Procedure not Process, since RPA does not automate processes.Even BPM has had difficulty with this."
-Anthony Blackham

"RPA will follow the same path as most tools in the bigger BPM picture do. Hype at first ('they are going to massively disrupt your business'), despair next ('oops, this didn't bring the estimated benefits after or at all') and commoditization in the end ('a lot of things are done via (ro)bots')"
-Caspar Jans