BPM Quotes of the Week - February 15, 2016

“Competitive advantage is no longer driven by automation and efficiency. It is now driven by customer engagement.”
-Clay Richardson

“Process excellence teams, usually reporting to the COO or some other operations exec, are typically tiny. Often the process teams consist of 1-5 Lean Six Sigma experts; a team of 12 is huge, even though a team that size would be vastly outnumbered and outgunned by IT. It’s hard for a group this small to evangelize BPM software to IT and the business, even if they want to.”
-Connie Moore

“The report found that in the enterprise, the adoption of wearable technology will leap sixfold this year. And that’s after solid growth in 2015. The report claims that 93% of companies surveyed “are already using or actively evaluating wearable technologies.”
-Amy Groden-Morrison

From the BPM Forum

“This reflects my belief that the BPM market is going to split into two. On one side you will have Appian and Appian-like companies which are going to unabashedly go in the direction of being App Development platforms. Their competition is going to be other RAD (Rapid Application Development) platforms not necessarily just BPM platforms.”
-Ranjit Notani

“When any company confuses its customer base, it may be only a few steps away from ‘tanking.’”
-Karl Walter Keirstead

“I do believe that it is the BPM thinking supported by next generation adaptive low/no code platform software will truly disruptive the current complex and thus expensive enterprise software offerings.”
-David Chassels

“First, business objectives, then the processes to achieve the objectives, and then, required data to be treated along the processes.”
-Jose Camacho

“What comes first? They work together and are codependent. I've played the role as a process bigot, a rule bigot, an algorythm and a data bigot. Alone they are beneficial. The true multiplier effect takes place when they are used together.”
-Jim Sinur

“No one really wants to pay for data modeling. Both data and process are about modeling reality; but before reality can be modeled it needs to be learned. Who will pay for learning reality? Lots of times it just doesn't happen.”
-John Morris