BPM Quotes of the Week - December 22, 2014

“There are those that say ROI is dead, or BPM is dead. But BPM projects just continue to put up eye popping ROI statistics. In many cases the ROI is so good that companies are embarrassed to publish the results because it reveals in a sense, how bad things were before.”
-Scott Francis

“”We live in a world of ‘and’, not ‘or’ – in other words, enterprises’ opportunities and challenges aren’t very often about individual, fenced-off areas of technology or competence, and individual technology investment and strategy choices have to be made in the context of a bigger picture.”
-Neil Ward-Dutton

From the BPM Forum

“Not everything is a process, nor can it be written down. However, if you want something to be measured and repeatable then it needs to be documented, understood and possibly automated. The danger is that there are those who claim that in this new collaborative world nothing is a process.”
-Ian Gotts

“More and more business problems require orchestration of discrete steps in a somewhat unpredictable manner. This is caused by a variety of factors, but notably unstructured content being one of them. Unstructured content is also unpredictable - how can you act on unpredictable content with a fully repeatable process? You probably can't.”
-Mohammad Attar

“Is a process view always the most appropriate for problem solving, absolutely not, other perspectives may be more appropriate, like visiting a psychiatrist for psychological problems. However the steps that are followed by the psychologist, can often be expressed in terms of a process.”
-Nicholas Kitson

"If you haven't a process for evolving your process to keep up or get ahead, you don’t know what you’re doing."
-Peter Johnston

“Agility is not mandatory, but neither is survival.”
-Bogdan Nofornita

“Change is constant, but if I had my druthers, I'd ask for a culture of improvement where everyone brainstormed on ways to improve while doing their daily work, then automatically, intuitively ran it through a business case before presenting it.”
-George Chast

“Process without change is moribund; change without process is chaos.”
-E. Scott Menter

“Just try to push ‘culture of change’ without good ‘culture of process’ and you will get a serious resistance. The latter is the most powerful tool to achieve the former because via processes one can explain to everyone in a company how their working habits will change for the better.”
-Dr. Alexander Samarin

“I think the more interesting evolution will be BPM platforms encroaching on the turf that Salesforce 1 wants to occupy, namely ‘helping IT lead innovation with tools and services to build mobile and social business apps faster than ever before.’ BPM is much better-positioned to do this than SF 1.”
-Ben Farrell