BPM Quotes of the Week - August 3, 2018
- Published: August 3, 2018
"Process improvement and process innovation are actually two different concepts that can affect your business in separate ways. Implementing each requires a different skill set and a different long-term vision."
"Ninety-nine percent of businesses around at the turn of the century were not designed for the digital age. Instead, they were designed for an era when markets and businesses evolved very slowly. In the digital age, businesses must be designed with agility in mind."
"Event processing is another technology that has its roots in more standard decision management, but adding AI/ML allows patterns to be detected across many thousands of transactions that might not be readily codifiable in advance."
From the BPM Forum
"Yes, RPA works better with BPM: if you automate a part of a process with RPA, BPM introduces the necessary management perspective to allow for purposeful automation instead of a duct tape-style approach that fixes small things here and there without considering the bigger picture."
"If RPA is going to grow in Digital outcomes, it needs to both link up with BPM and create it's own growth path simultaneously. This why we are seeing BPM players and RPA players partnering for sure."
"RPA is a great complement to BPM, as BPM and RPA together can offer a complete solution to manage intelligent automation, as part of a end-to-end process automation that includes automated repetitive tasks AND exception management and complex decision-making by humans."
"I've lost count of the number of BPM implementation projects that were either blocked or required a 'swivel chair' integration because the legacy enterprise system did not have an API available to allow us to programmatically execute what the user needed to do in a given activity. RPA removes the need to create tasks that tell the user 'Please login to system X, do the following actions, then come back here and tell us you are done.'"
"BPM and RPA technologies are distinct and the use cases complementary."
"If RPA is done without BPM, it implies unmanaged processes. Unmanaged processes are especially dangerous when they are robotic processes bare of any human control and supervision. Implementing RPA without BPM is direct way to erasing control in an organization."
Will All Data Driven Processes Be Automated Sooner or Later? "Not until data will be able to analyze itself!"
"Even if you repeatedly show an automated process executing without fail, they still want a fail safe and honestly, all solutions should have them. It may only get used .001% of the time but if you don't have those in place, that .001% will come back to haunt you."
"When data provides the needed insights to automate, automation will (must) occur, as a natural consequence. However, automation will by default also have the effect of freeing up the resources and the potential to develop the long tails of the product and services distribution curve."
"If organizations do not have clean/qualified data, that should be the prerequisite exercise(as data discovery) for smooth & uninterrupted automation to follow."
"I think yes in recognition that always must be under scrutiny of business people and that includes the creation of such data driven processes. They will be designed to support people indeed enable empowerment by removing many routine manipulation of data requirements and supplying real time feed back of activity of both."
"I can easily imagine an AI-solution to identify the possible erroneous data and of course then we may need human corrective.... and there are some other risks or challenges to think about such as cyber security, criminal activity and ethics... Any way the trend is clear towards automation and digitalization.... it means less error, less cost, faster response..."