BPM Quotes of the Week - April 3, 2019
- Published: April 3, 2019
"Most digital transformation efforts today are focused on external experiences, that is, how a company interacts with its customers. However, there’s more to it than that: the external experience has to interact with employee experiences and operational systems; this linkage is what Newton calls digital operations."
"2019 is set for exponential growth in intelligent automation. IA solves two huge problems - quickly engaging with customers in a personalized way and helping employees eliminate repetitive tasks to focus on work that matters to them."
"84% of enterprises have turned toward low-code for its ability to reduce strain on IT resources, increase speed-to-market, and involve the business in digital asset development."
"Hand drawn business process models simply are not agile enough."
From the BPM Forum
What Are the Key Reasons for Not Automating a Process Today?
"Quite simply: flexibility. Speed of change. Sometimes, it is not worth setting a process in stone if you are going to need a different one next time."
"Automating a process is an investment. You need to invest time, maybe money and a period of instability until the automated process is fully adjusted, adopted and properly running. These are costs."
-Juan J Moreno
"You don't automate processes where automation removes more value than it adds. These are usually processes where some human factor is critical to the value of the business transaction."
"Sometimes not automating is a lot safer than blindly automating for the sake of automating. Yet uncertainty and risk await both the bold and the shy. My view is that domain knowledge is the answer."
"Almost any process that is rules based has to be considered a candidate for automation."
"For me, one of the key differentiators for automating a process (or not) is intelligence. If only the slightest amount of intelligence is needed for the execution of a business process, do not automate it."
"A key reason to automate process - it forces out the exceptions, the ones that never come out in a mapping exercise. Exceptions cause automation to fail. They add cost and degrade quality whether or not you automate."