BPM Quotes of the Week - April 26, 2018

Nathaniel Palmer"Bots, decisions and automation are key, with the three R’s (robots, rules and relationships) defining BPM in the years to come."
-Nathaniel Palmer

You can see Day 2 and Day 3 from bpmNEXT on Kris Verlaenen’s write up of the event here

See all the videos and download the presentations at the bpmNEXT 2018 Videos Page.

"There’s no magic to ignoring technology while improving operations."
-Scott Francis

"It was clear that process will be involved with significant innovation in the evolving digital world and that transformation is doable in increments."
-Jim Sinur

From the BPM Forum

What's the First Step a Company Needs to Take to Start Delivering the Highest Level of Customer Experience?

"Cost is still a much stronger business driver than quality and customer satisfaction."
-Max Pucher

"The very first step is hiring the right people. A crappy system is only going to be made worse with crappy people but top-notch people can make a crappy system better."
-Kevin Beddingfield

"Understand the customer and walk in the customer's shoes! Hiring the right people is table steaks. If you can't define the customer and understand the customer journey in the lifecycle of the customer, within the context of your business... you will have no customers."
-Stuart Chandler

"With good processes and coordination of information try empowering you customer to make the best decision for them within your offerings."
-David Chassels

"For a continued BPM success, successful BPM projects have to be achieved continuously."
-Kay Winkler

"Process Design is an Art, the only way to make it better is to view it from a different perspective."
-Pritiman Panda

"Cross-functional process is a process which is understood differently by all involved organisational units."
-Dr. Alexander Samarin

"The core principle of business process management (BPM) is that processes are key to the success of an organization - how a company repeatedly transforms its business processes from X to Y is the essence of the company."
-John Morris

"Sure we have processes, you can find them in those manuals."
-Emiel Kelly