BPM Quotes of the Week - April 26, 2018
- Published: April 26, 2018
"Bots, decisions and automation are key, with the three R’s (robots, rules and relationships) defining BPM in the years to come."
You can see Day 2 and Day 3 from bpmNEXT on Kris Verlaenen’s write up of the event here
See all the videos and download the presentations at the bpmNEXT 2018 Videos Page.
"There’s no magic to ignoring technology while improving operations."
"It was clear that process will be involved with significant innovation in the evolving digital world and that transformation is doable in increments."
From the BPM Forum
What's the First Step a Company Needs to Take to Start Delivering the Highest Level of Customer Experience?
"Cost is still a much stronger business driver than quality and customer satisfaction."
"The very first step is hiring the right people. A crappy system is only going to be made worse with crappy people but top-notch people can make a crappy system better."
"Understand the customer and walk in the customer's shoes! Hiring the right people is table steaks. If you can't define the customer and understand the customer journey in the lifecycle of the customer, within the context of your business... you will have no customers."
"With good processes and coordination of information try empowering you customer to make the best decision for them within your offerings."
"For a continued BPM success, successful BPM projects have to be achieved continuously."
"Process Design is an Art, the only way to make it better is to view it from a different perspective."
"Cross-functional process is a process which is understood differently by all involved organisational units."
-Dr. Alexander Samarin
"The core principle of business process management (BPM) is that processes are key to the success of an organization - how a company repeatedly transforms its business processes from X to Y is the essence of the company."
"Sure we have processes, you can find them in those manuals."