Sandy Kemsley"Most digital transformation efforts today are focused on external experiences, that is, how a company interacts with its customers. However, there’s more to it than that: the external experience has to interact with employee experiences and operational systems; this linkage is what Newton calls digital operations."
-Sandy Kemsley

Andy Noronha"Precisely because digital business transformation involves making big changes across multiple aspects of the business, conventional change management is ill-suited to fostering major changes in highly entangled organizations."
-Andy Noronha

Keith Swenson"Models have served their role in history but now we are seeing a new trend we have seen the limit to what process models can offer. We’re now finding the business process models are holding organizations back."
-Keith Swenson

Alison DeNisco Rayome"Two-thirds of organizations often bypass IT when purchasing new technologies for digital transformation, according to the report."
-Alison DeNisco Rayome

Malcolm Ross"You want to have an overall intelligent automation practice with a strong grounding of four key technologies. As we said before, BPM and rules, artificial intelligence, robotic process automation, and the fourth one that's very important is integration. How do I integrate data services together into these overall automation practices?"
-Malcolm Ross

Nathaniel Palmer"There is almost always more value to be realized, and greater chances for success, by leveraging Intelligent Automation to facilitate task assignment, sequencing steps, enforcing rules, and other means of work management – rather than seeking to fully replace the work otherwise performed by human beings."
-Nathaniel Palmer