University College London Hospitals Foundation Trust Deploying Lombardi

LogicaCMG, in conjunction with Lombardi, is implementing a new patient tracking solution for UCLH in support of its goal of being able to attain an 18 week “referral-to-treatment” (RTT) for all patients. LogicaCMG is a strategic partner to UCLH, and manages most of its core infrastructure and health care systems.

    “The new patient tracking solution not only enables us to better manage our clinical pathways and resources but also helps us improve the patient experience by reducing uncertainty in the scheduling of treatments,’ said James Thomas, IT Director at University College London Hospitals. “The combination of LogicaCMG’s healthcare expertise with Lombardi’s Teamworks delivers a powerful solution to help us ensure that clinical interventions are undertaken quickly, thus reducing the RTT for our patients.”

The UK government has mandated that patients start treatment within 18 weeks of referral from a General Practitioner (GP). The patient tracking solution being deployed at UCLH will enable then to identify individualpatients who are in danger of breaching the 18 week target thus providing the Trust with the means to proactively direct its resources to ensure its clinical services are delivered on time. All healthcare trusts within the UK must adhere to these challenging requirements by December 2008.

    “The new patient tracking solution is a powerful and advanced system which will modernise the current process from GP to treatment,” said Chris George, Director of Health & Devolved Government at LogicaCMG. “The ability to access this information is an invaluable asset and will enable trusts to proactively address the Government target in advance of the December 2008 deadline. We believe this system will have significant benefits for UCLH staff and patients.”

The patient tracking solution implemented with Teamworks will draw on existing information from UCLH’s wide ranging Clinical Data Repository (CDR) and other systems to provide the tracking capabilities in real, or near-real time. The solution will also provide UCLH with the information it needs to model and redesign its clinical and operational processes to eliminate bottlenecks, identify and exploit best practice and, where appropriate, consolidate common activities to ensure maximum efficiency and effectiveness, while improving the patient experience overall.

    “We are proud that UCLH and LogicaCMG have selected Teamworks to manage such a critical process as thepatient tracking system,” said Rod Favaron, president and chief executive officer at Lombardi. ”Lombardi is clearly playing an important role in helping healthcare organisations transform their business processes as they adhere to stronger government regulations while simultaneously improving the quality of patient care and helping to save lives.”

Nathaniel Palmer

Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.