Two Global 360 Customers Win 2011 Global Awards for Excellence in Adaptive Case Management

Los Angeles County Information Systems Advisory Body and the Pinellas County Clerk of the Circuit Court selected for demonstrating excellence in implementing innovative ACM solutions

DALLAS – JUNE 22,2011Global 360, a leading provider of process and case management solutions, today announced that two of its customers, the Los Angeles County Information Systems Advisory Body (ISAB)and the Pinellas County Clerk of the Circuit Court, have won2011 Global Awards for Excellence in Adaptive Case Management. Los Angeles County ISAB won a gold medal in the public sector category and Pinellas County Clerk of the Circuit Courtwon a silver medal in the legal and courts category. Co-sponsored by the Workflow Management Coalition (WfMC) and KM World magazine, these awards recognize user organizations that have demonstrably excelled in implementing innovative adaptive case management (ACM) solutions.

Los Angeles County ISAB - Gold Medal Winner - Public Sector

In response to the State of California passing Proposition 69, the “DNA Fingerprint Unsolved Crime and Innocence Protection Act,” Los Angeles County ISAB implemented a centralized, web-based DNA Offender Tracking System (DOTS) using Global 360’s case management solutionas the application platform. DOTS helps ensure that DNA collection processes are consistent with legislative mandates so that the DNA may be utilized as evidence to support conviction and exoneration of persons accused of crimes. DOTS also aids in solving current and cold cases by increasing the population of DNA profiles in the FBI’s CODIS database.

DOTS also enabled Los Angeles County ISAB to:

  • Gain visibility and control over the third largest DNA database in the world
  • Triple the DNA collection rate
  • Save Los Angeles County law enforcement staff around 20 minutes for every DNA collection case they process. With Los Angeles County processing more than 1,200 criminal arrests every day, the result is an additional 400 hours of time a day that personnel can spend on other value-added activities.
  • Track collections that enable payment from a state-provided reimbursement fund for every collection made. With each collection costing around $40 and an average 7,465 DNA samples collected every month, this automated payment method ensures that local law enforcement agencies quickly recover almost $300,000 in expenses every month with little to no manual effort.

“Los Angeles County ISAB DOTS is notable both for its measurable payback and other business benefits, as well as the functionality demonstrated," commented Nathaniel Palmer, Executive Director of the Workflow Management Coalition."A core concept of ACM is ability to have a complete, 360-degree view of all information surrounding a case. This system does that very successfully, despite having one of the most complex information sets of any of the entries.”

Ali Farahani, Director, IntegrationServices, Los Angeles CountyISAB,said, “We’re honored to receive the gold medal in the public sector category. Global 360’s case management solutionis the primary reason we have been successful with DOTS. It has a very clean design and a nice architecture. If you have to integrate with other products, Global 360’s case management solutionhas one of the best APIs I have seen in any product and has great documentation. Our implementation has been very successful, deploying in a very short time. We received excellent support from Global 360.”

Learn more via this case study on Los Angeles County ISAB success with case management.

Pinellas County Clerk of the Circuit Court – Silver Medal Winner – Legal and Courts
The Pinellas County Clerk of the Circuit Court uses Global 360’s case management solution to support them in creating a ‘paperless’ office and streamlining the processing of court cases, including making all court files and their supporting documents electronically available to the entire Pinellas County judicial system and the public.

Global 360’s case management solutionalso enables Pinellas County to:

  • Comply with the State of Florida legislative mandate requiring them to support e-filing and make records publicly available via the Internet
  • Go ‘green’ and eliminate the need to handle, file, and route court files and paper documents, resulting in an annual savings potential in the millions of dollars
  • Improve information access, which has reduced lost or misplaced documents and files and improved collaboration and decision making
  • Decrease case retrieval time from days to seconds via robust search and retrieve functions
  • Gain better visibility and productivity across the legal system through workload balancing and audit trails that meet operational and governance requirements

Keith Swenson, lead awards judge, said “One of the reasons this case was selected was because Pinellas County Clerk of the Circuit Courtprovided a very good background of how they used ACM and what worked really well, as well as noting lessons learned and helpful advice for organizations considering ACM.”

Ken Burke, Clerk of the Circuit Court, Pinellas County, said,“We’re very pleased to receive the silver medal in the legal and courts category. Global 360 has changed the way work gets done at the Pinellas County Clerk of the Circuit Court’s office by making us more efficient and more effective.”

Learn more via this video case study on Pinellas County Clerk of the Circuit Court success with case management.
Award winners were selected by a panel of judges drawn from experts in the ACM field. ACM Award winners were announced today during a virtual awards ceremony at the ACMLive Virtual Summitonline event.

About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of process and case management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call 1-214-520-1660 or visit the company web site at www.Global360.com.

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Nathaniel Palmer
Author: Nathaniel PalmerWebsite: http://bpm.com
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.