SSH Corporation and AIT Select Appian for Process Improvement

Business Process Management Leader Expands Southeast Asian Presence -

VIENNA, Va.—February 17, 2009—Appian, an innovative global provider of business process management (BPM) technology, today announced that Singapore-based SSH Corporation Ltd, one of Southeast Asia’s largest industrial material and welding products suppliers, has selected the Appian Enterprise BPM Suite to transform key operational processes. Initially, SSH will deploy Appian to streamline IT Helpdesk support processes to users across various groups, such as service requests, user account creation and incident reporting processes within the company’s IT department. The solution will be deployed by SSH’s local partner, Automatic Identification Technology Pte Ltd (AIT), in early March 2009. In addition, AIT has formed a strategic alliance with Appian to aggressively market Appian’s BPM technology in the region.

SSH services the oil and gas, petrochemical, marine sectors and related construction and heavy engineering industries. Its group operations span Singapore, Malaysia, Indonesia, China, Thailand and Vietnam. With quality and efficiency being two of the key determinants of competitive advantage in the industrial materials industry, Appian’s BPM platform will provide the process automation SSH needs to help improve control over key business areas. Being a user-friendly platform, Appian is particularly suited to helping companies enhance service excellence delivery to customers.

AIT provides highly personalized end-to-end solutions for customers in the Finance, Securities, Manufacturing and Distribution industries.  Adrian Chuang, Managing Director at AIT, said, “We see a growing demand for process improvement solutions in our region based on the increasing need to improve operations and reduce cost in the face of global economic uncertainty. After an intense scrutiny of various BPM vendors, we selected Appian not only for SSH, but also as our strategic partner for BPM solutions in Singapore and throughout Southeast Asia.”

Appian President and CEO Matthew Calkins said, “Appian’s international business continues to grow at a rapid pace as organizations around the globe adopt a process-centric view of how to run their operations. We welcome SSH to the Appian community, and look forward to further expansion in Southeast Asia with AIT.”


About SSH

SSH Corporation Ltd (SSH) is currently an associate of Aqua-Terra Supply Co. Ltd. and part of the group of companies under the umbrella of KS Energy Services Limited. SSH specializes in supplying high grade industrial materials and products such as Carbon and Stainless Steel Pipes and Fittings, Structural Steel Plates, and Valves. It also supplies Welding Equipment and Consumables, namely the Lincoln Welding Equipment and Consumables and other ancillary welding products. These products and materials meet the stringent specifications of its core Oil and Gas, Petrochemicals, Marine and Shipbuilding and other infrastructure related customers. Headquartered in Singapore, SSH’s geographical presence covers China, Indonesia, Malaysia, Thailand and Vietnam.

About AIT

Automatic Identification Technology Pte Ltd (AIT) was established in June 1996. The principal activities of the company are in reselling and distribution of third parties ERP & MRP applications, Business Intelligence solution (BI) and Enterprise Application Integration tools (EAI); e-Business applications development and mobile Self-Service applications including e-Commerce and Enterprise Portal development for medium and large corporations; as well as Systems Integration and turnkey development of business-specific applications.

About Appian

Appian is the Business Process Management (BPM) expert. Appian leads the market in BPM innovation, delivering comprehensive, flexible and easy-to-use solutions tailored to the unique needs of individual organizations. Businesses and governments worldwide use Appian to simplify process improvement with the real-time visibility, control and analytics needed to improve business performance. Appian allows users across the organization to effectively collaborate and be part of the process of achieving corporate goals. Appian empowers more than 2.5 million users globally and has a strong customer base in the government, financial services, healthcare, manufacturing and telecommunications industries. Appian is headquartered in the Washington D.C. region, with professional services and partners around the globe. For more information, visit

Nathaniel Palmer

Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.