Russian Insurance Provider ROSNO Group Selects Using Lombardi Teamworks BPM Suite for Insurance Claims Process


BI Telecom, Lombardi's BPM consulting and services partner in Russia and CIS, will assist ROSNO with the design and delivery of their new claims processes.


"Teamworks offers ROSNO a BPM platform that can manage their claims processes today, as well as scale with them as their business grows," said Mikhail Turilin, head of integration and business process management at BI Telecom.


"Our partnership with Lombardi provides Russian companies with a winning combination - access to a leading BPM product, coupled with our extensive process consulting and services expertise," added Roman Tkachev, BI Telecom's Chief Operating Officer.


ROSNO will use Teamworks to automate and manage its insurance claims processes to accommodate future business growth while maintaining existing headcount. With these new processes, ROSNO expects to save significant time and money by automating routine tasks, simplifying decision making, eliminating rework and optimizing activities. Process scoreboards and performance measurements enable users to maintain consistent levels of service to customers, and deliver metrics and other useful visibility to management to gauge satisfaction. Additionally, using Teamworks, ROSNO will now be able to quickly introduce new capabilities as requested by its business users, such as SMS notification of claims, and integration with GIS systems for automobile accident tracking purposes.


"Lombardi is proud to be the vendor of choice for ROSNO's next-generation claims processes," said Greg Pope, vice president and executive sponsor for global customers at Lombardi. "Our BPM solutions are clearly playing a critical role at insurance companies around the world as they manage, scale and improve their core business processes."


Lombardi Teamworks is the leading BPM software for designing, executing, and improving business processes.  Teamworks for OfficeT makes it easy for anyone to participate in business process management using the familiar Microsoft® Office System products. Teamworks for SharePoint extends structured processes into the collaborative world of SharePoint portals, forums and discussion threads. Teamworks for Organization Management provides advanced organization modeling for process relationships. Lombardi BlueprintT is the only on-demand, collaborative process documenting tool that enables companies to map processes, identify problems and prioritize improvement opportunities.


About ROSNO Group

OJSC ROSNO was established in 1991. ROSNO's controlling interest is held by the leading German insurer Allianz SE (97%). The Company is of a universal type and holds licenses for provision of over 100 types of insurance. ROSNO has subsidiaries in Russia (OJCS RC ROSNO-Center, OJSC IC ROSNO-MS, LLC IC Allianz ROSNO Life, OJSC Asset management Allianz ROSNO Asset management, Insurance CJSC Medexpress) and in Ukraine (OJSC IC Allianz Ukraine). The authorized capital of ROSNO amounts to 1,281,200,580 roubles. Its regional network accounts for 100 branches in all Russian regions united into 10 territorial Directorates and 300 agencies. ROSNO Group's insurance policies and contracts are held by over 17 mln. people and over 50 thousand enterprises and organizations. For more information, visit


About BI Telecom

BI Telecom is a system integration company focused on telecom, insurance and banking industry in Russia and CIS. We offer our clients world class business automation solutions created using business process management and service-oriented architecture. Our goal to help the clients to build effective IT infrastructure aligned with their strategic business goals. Our approach is to combine deep understanding of core business field, strong technology expertise, and latest IT innovations. Our current clients include: ROSNO (Allianz Russia), KyivStar, Mobile TeleSystems, UralSvyazinform, and KOMKOR. Our company is a member of TM Forum and early adopter of their standards in Russia and CIS. Visit us at


About Lombardi

Lombardi is a leader in business process management (BPM). We offer award-winning BPM technology and services to help our customers, partners and government agencies around the world succeed with their process improvement initiatives. 


Lombardi is behind some of the largest, most successful BPM implementations in the world. Our customers include Allianz Group, Aflac, Banco Espirito Santo, Barclays Global Investors, Dell, El Paso Energy, FETAC, Financial Services Authority, Ford Motor Company, Hasbro, ING Direct, Intel, Maritz Travel, National Bank of Canada, National Institute of Health, Safety-Kleen, T-Mobile, UCLH, Wells Fargo Financial, Xbridge and numerous governmental agencies. For more information, visit



Lombardi, Teamworks are registered trademarks and Teamworks Process Optimizer, Teamworks Portal, Teamworks for Office, Teamworks for SharePoint, Teamworks for Organization Management and Lombardi Blueprint are trademarks of Lombardi Software, Inc. All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.



Nathaniel Palmer

Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.