Newgen Software Launches Mobile Medicare Enrollment Solution for Health Plans


McLEAN, Virginia, April 16, 2015 /PRNewswire/ --

Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Adaptive Case Management (ACM) applications, has recently launched a Mobile Medicare Enrollment (MME) solution for Health Plans. The MME solution automates and streamlines the member intake step of the member enrollment cycle.

The aging baby boomer population and the new compliance requirements of the Affordable Care Act have created a significant need for Health Plans to optimize their existing Medicare enrollment processes. Newgen's MME solution reduces the member enrollment turnaround time (TAT) by 50% and eliminates the operational costs associated with printing, scanning, faxing and mailing paper based documents. Built on Newgen's enterprise mobility application - ZapIn - it facilitates First Time Right capture and real time transfer of member documents and data to the back office for eligibility checks, resulting in a massive reduction of human errors. The MME dashboard provides end-to-end process visibility and the ability to track and measure exceptions and errors in the enrollment process. These combined capabilities have helped leading Health Plans reduce their member on-boarding throughput time by 70%, increase compliance to as high as 95% and lower error rates by 35%.

According to Mr. Anand Raman, Vice President, Newgen Software Inc., "Over the last 23 years, Newgen has successfully automated and optimized processes for organizations in highly regulated industries such as Banking, Life Insurance and Healthcare. We understand the regulatory and data security risks faced by Health Plans and provide innovative technology tools to address them. We look forward to engaging with Health Plans that are looking for opportunities to optimize Medicare enrollment and enhance the experience of their enrollees."

Leading global organizations across industries rely on ZapIn to mobilize their critical processes and foster enterprise wide innovation. One of Asia's largest private sector banks added 500,000 new accounts in eight months using the mobile capture solution powered by ZapIn.

About Newgen

Newgen Software Inc. is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM), Customer Communication Management (CCM) and Adaptive Case Management (ACM) with a global footprint of 1200+ installations in over 58 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

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