Global 360 Announces 46% BPM Revenue Increase for 2010 Calendar Year to Date

Persona-based BPM, case management, and Microsoft SharePoint process management solutions were key contributors to Q2 customer and partner success

DALLAS NOVEMBER 3, 2010 –Global 360, a leading provider of process and case management solutions, today announced strong results for its fiscal second quarter ended September 30, 2010 compared to the same quarter a year ago, led by a 46 percent calendar year to date increase in revenue from its strategic business process management (BPM) offerings.

Major company highlights for the fiscal second quarter:

  • 51 percent of Q2 total license revenue was influenced by Global 360 partners
  • Positioned in Leaders Quadrant of Gartner Magic Quadrant for Business Process Management Suites
  • KMWorld Magazine awarded analystView plug-in with Trend-Setting Product of Year 2010
  • Co-authored new book addressing how to manage unstructured processes with case management
  • Survey reveals Microsoft® SharePoint® increasingly used as strategic business platform
  • SharePoint50 Project identifies the 50 most influential voices regarding Microsoft SharePoint

Global 360 President and CEO David Mitchell noted "Our revenue growth, recognition as a BPMS leader by a leading analyst firm, and industry awards were all highlights for our company this past quarter.  It’s clear that our persona-based BPM strategy, as well as market-leading support for Microsoft SharePoint and Microsoft Visio®, are strategies that customers value when evaluating BPM solutions.”

Global 360 Positioned in Leaders Quadrant of Gartner Magic Quadrant for Business Process Management Suites
One of only two Microsoft-centric BPMS providers in the Leaders Quadrant, Global 360's updated corporate strategy and product road map that emphasizes persona-based BPM was a contributing factor to being positioned as a leader in the report published by a leading technology industry analyst firm. Global 360 was identified among the leaders in an evaluation of 25 vendors included in the report.

KMWorld Magazine Awarded analystView Plug-in with Trend-Setting Product of Year 2010
analystView 3.0 provides business analysts and Microsoft Visio Premium 2010 users with intuitive and integrated business process modeling and analytics, enabling organizations to better optimize investment and resource allocation. This is the third consecutive year that Global 360 has been recognized by KMWorld Magazine for its ability to help customers define their business process strategy, as well as analyze, improve, and gain visibility into processes.

Co-authored New Book Addressing How to Manage Unstructured Processes with Case Management
Tom Shepherd, Director of Product Management for Global 360, and Dana Khoyi, Vice President of Product Development for Global 360, each authored chapters on managing unstructured processes for the book “Mastering the Unpredictable”. For executives and managers of knowledge workers, the book explains why previous trends don’t meet the needs of knowledge workers, how new strategies such as adaptive case management will fill the gap, and equips them to best take advantage of this evolving trend. A video of Shepherd and Khoyi discussing the application and benefits of case management and real world customer examples is available at

Survey Reveals Microsoft SharePoint Increasingly Used as Strategic Business Platform
Results of “How are Businesses using Microsoft SharePoint in the Enterprise? Market Survey 2010” indicates significant growth in enterprise SharePoint adoption and the need for third-party BPM solutions to enhance business value.

SharePoint50 Project Identifies 50 Most Influential People on Microsoft SharePoint
The SharePoint50 Project is an independent study identifying the 50 most influential voices that business decision makers listen to when considering the purchase of SharePoint. Over a five week period Global 360 connected SharePoint users with the top influencers in specific segments of the SharePoint market: SharePoint Systems Integrators and Consultants, SharePoint Vendors and Microsoft Solutions Providers, Microsoft SharePoint Executives, Journalists, and Industry Analysts.

New Customers Select Persona-based BPM to Enhance Service, Increase ROI and Improve Productivity
Highlights of Q2 customer wins include the following organizations that recognize the power of Global 360's persona-based BPM approach combined with a focus on both structured and unstructured processes to increase ROI and improve productivity:

Capital One Services, LLC
A Fortune 500 company, Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses and commercial clients. To ensure continued high levels of customer satisfaction, the company selected Global 360’s BPM suite to manage all processes and content related to their check card and ATM customer support processes.

The State Insurance Fund (or Corporación del Fondo Del Seguro del Estado – CFSE) guarantees every worker in Puerto Rico the constitutional right to receive protection against health risks in the workplace. CFSE selected Global 360’s case management solution to support an organization-wide initiative to reduce the current processing time for accident claims, appointment filing, medical services and other business processes by 50%.

Iowa Workforce Development
Iowa Workforce Development is the state’s employment security agency, contributing to the economic security of Iowa’s workers, businesses and communities through a comprehensive statewide system of employment services, education and regulation of health, safety and employment laws. The agency selected Global 360 to automate their unemployment insurance record management processes as well as provide real-time status reporting.

Also in Q2 Global 360 won Bizappia, Inc, Business Connexions, and Capital Blue Cross.

About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of process and case Management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call 1-214-520-1660 or visit the company web site at

Nathaniel Palmer

Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.