Appian Professional Services Announces BPM Framework

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BPM Leader Defines the Methodology, Skills, Training and Documentation Required to Drive BPM Success at Every Level of Maturity


RESTON, Va.—September 28, 2009—Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, today announced the formalization of its Professional Services BPM Framework. The Framework, developed through Appian’s experience with hundreds of high-value enterprise BPM deployments, encompasses all of the components required for BPM success across a full BPM Maturity Model. In combination with the new Appian 6 BPM Suite, also announced today, Appian’s BPM Framework accelerates initial BPM deployments and guides the evolution to a process-centric organization where performance is measured and managed using BPM.


The Appian BPM Framework:

"The BPM market has evolved to the point where organizations need and expect more than just top-notch technology from a BPM vendor," said Andrew Kellett, senior research analyst at Ovum Butler Group. "A comprehensive and repeatable framework that takes into account tasks, skills and training, methodologies, tools and results measurement is required for BPM to deliver on its promise of real business improvement."


Service Offerings & Training Across Maturity Levels

Appian has developed its BPM Maturity Model to help clients assess their current status in multiple BPM capabilities, and to define steps to the next level. The BPM Maturity Model provides a roadmap for achieving increased BPM value. Appian has defined four levels of BPM maturity for customers:

Appian’s BPM Framework acts as a blueprint to support a customer’s evolution to Enterprise-level maturity. It includes comprehensive service offerings and Appian Academy training to assist customers at each level. Appian service offerings include:

“Appian’s BPM Framework allows our customers to master the science behind business process management by identifying, quantifying and applying proven best practices to practically every variable in a BPM deployment across all levels of an organization,” said Garry Yeates, vice president of Professional Services at Appian. “Regardless of where a customer is in our BPM Maturity Model, we can enhance their near-term BPM results, and provide the training and support needed to get them to the next level.”




About Appian

Appian is the global innovator in enterprise and on-demand business process management (BPM). Appian provides the fastest way to deploy robust processes, collapsing time to value for new process initiatives. Businesses and governments worldwide use Appian to accelerate process improvement and drive business performance. Appian empowers more than 2.5 million users from large Fortune 100 companies, to the mid-market and small businesses worldwide. Appian is headquartered in the Washington, D.C. region, with professional services and partners around the globe. For more information, visit