Despite your best efforts to implement robust cybersecurity measures, the harsh reality is that no organization is immune to cyber incidents. It’s not a matter of if but when your company will face a data breach or cyberattack. How you respond in the aftermath of such an event can make all the difference. Effective response helps minimize damage, maintains customer trust and supports your business’s long-term resilience.

At BPM, we’ve seen firsthand the devastating impact poorly managed cyber incidents can have on an organization’s bottom line. Poorly managed incidents can also severely damage an organization’s reputation. This article will help you navigate the complex process of cyber incident response. It will also show you how to emerge stronger from the experience.

Check out BPM’s Cyber Risk Advisory Services.

4 Steps to take the first 24 hours after a cyber incident

When a cyber incident is detected, every minute counts. The actions you take in the first 24 hours can significantly influence the overall impact of the breach.

1. Activate your incident response plan

A well-crafted plan is your roadmap for navigating a cyber crisis. It should outline team member roles and responsibilities, communication channels and steps to contain and investigate the incident. If you don’t have a plan, now is the time to create one.

2. Assemble your incident response team

Bring together key stakeholders from IT, legal, HR, marketing and customer service. Each team member should clearly understand their role and be empowered to make decisions quickly.

3. Contain the breach

Work closely with your IT team to isolate affected systems to help ensure they prevent further data breaches or loss. It’s also important to preserve evidence for forensic analysis. This may involve temporarily shutting down systems, disconnecting network segments or revoking access privileges.

4. Notify key parties

You may need to notify law enforcement, regulatory agencies, customers and other stakeholders. This is dependent on the nature and scope of the incident. Consult your legal team to help ensure compliance with any applicable breach notification laws.

Investigating the incident: 12 steps to uncover the facts

Once you’ve contained the initial crisis, your focus should shift to conducting a thorough investigation of the incident. These are the steps you should take to uncover the facts:

1. Forensic analysis

Engage a qualified forensic investigation team to analyze the affected systems, network logs and other evidence. This analysis can help determine the following:

• Attacker’s entry point.
• Scope of the compromise.
• Data that may have been accessed or exfiltrated.

2. Timeline reconstruction

Develop a detailed timeline of the incident, from the initial point of entry to the moment of detection. This timeline can help you understand the attacker’s movements and identify any gaps in your monitoring or response capabilities.

3. Vulnerability assessment

Use the investigation findings to help identify vulnerabilities or weaknesses in your security controls that may have contributed to the incident. Prioritize these issues for remediation to prevent future breaches.

4. Communicating with stakeholders

In the wake of a cyber incident, clear and timely communication with stakeholders is essential. This helps maintain trust and minimize reputational damage:

5. Transparency

Be honest and transparent about what happened and what data was affected. Explain what steps you’re taking to address the situation. Avoid downplaying the severity of the incident or making promises you can’t keep.

6. Empathy

Show genuine concern for the individuals with possibly compromised data. Offer resources and support, such as free credit monitoring or identity theft protection services. This will help them protect their identities and accounts.

7. Consistency

You should make sure that all communication, whether internal or external, aligns with your overall messaging and response strategy. Speak with one voice to avoid confusion or contradictory statements.

8. Ongoing updates

Keep stakeholders informed of your progress throughout the incident response process. Provide regular updates on the investigation, remediation efforts and any changes to your security policies or practices.

9. Turning a cyber incident into an opportunity

While a cyber incident can be a painful experience, it also presents an opportunity for growth and improvement. As you work to recover from the breach, take the time to reflect on the lessons learned and identify areas for long-term change:

10. Security posture assessment

Conduct a comprehensive review of your security posture, including your policies, procedures and technical controls. Identify gaps or weaknesses to address to improve your overall resilience.

10. Employee training and awareness

Invest in ongoing cybersecurity training and awareness programs for your employees. Regularly reinforce best practices for password management, phishing prevention and data handling. This will help create a culture of security throughout your organization.

11. Vendor risk management

Assess the security practices of your third-party vendors and partners. You should ensure that they meet your standards for data protection and incident response. Remember to include security requirements in your contracts and service-level agreements.

12. Continuous improvement

Treat cybersecurity as an ongoing journey, not a one-time destination. Continuously monitor your environment for emerging threats and update your incident response plan based on lessons learned. Invest in new technologies and talent; this will help you stay ahead of the curve.

Want to learn more about the importance of a governance plan? Watch this video.

Partnering for success: The value of guidance

Navigating the complexities of cyber incident response can be daunting. This is especially true when you’re facing high stakes and pressure. That’s where BPM comes in.

Our team of seasoned cybersecurity professionals can help guide you. We cover every stage of the incident response process, from initial containment to long-term recovery.

By partnering with BPM, you gain access to:

• Incident response planning and testing
  We can help you develop and test a comprehensive incident response plan. It’s important to have a plan that aligns with your business objectives and regulatory requirements.
• Forensic investigation and analysis
  Our skilled forensic investigators can help uncover the root cause of a breach and assess the damage. We can also provide expert testimony if needed.
• Crisis communication and reputation management
  We can help you craft effective communication strategies to maintain trust with stakeholders and minimize reputational harm.
• Security posture improvement
  Our team can help assess your current security posture and identify areas for improvement. We can also implement best practices to enhance your overall resilience.

BPM for cyber incident preparedness

Don’t wait for a cyber incident to start planning your response strategy. Our cybersecurity and risk management services can support you in preparing for, responding to and recovering from a data breach or cyberattack. With BPM as your trusted partner, you can face the challenges of the digital landscape with greater confidence and peace of mind. Contact us today to learn more.