Discussions tagged customer experience
- Last updated was 8 months ago
- Bogdan Nafornita replied 8 months ago
What would you say is more important to customer experience: data or process?...
From Emiel Kelly: When a customer orders something, you might ask him a lot of information, but it might be possible you don't need all this information at the start of a process. Maybe you need it later, or it might even possible (because of some de...
It seems like every technology these days boasts about how it improves customer experience. But why is so much customer service still so bad? Is it a problem of technology, or is it something else?...
- Last updated was 1 year ago
- John Morris replied 1 year ago
As Scott Francis writes here, "We can argue that the customer journey is the process that matters, because it is the one that dictates every experience and interaction a customer has with a business." What do you think?...
- Page :
Join the Discussion
process modeling XAI ACM Automation DT challenges RPA 2019 BPI Business change business process models Business Processes Robotic process automation leadership Process Architecture BPM Challenges swimlanes process Explainable Artificial Intelligence right brain thinking transformation skills simple process CX agile The Year Ahead for Digital Transformation Intelligent automation DT IBM 2019 RPA standard BPM 2019 process automation business process management RPA hype cycle Business tranformation disruption customer experience Business Process The Year Ahead for BPM AI voice recognition change management BPM BPM and Intelligent Automation IT Department BPM Skills data Year Ahead Customer process BPM Year Ahead artificial intelligence case management employee experience IA processes Open Source Red Hat Business Process Management 2019 business process integration big data IT end-to-end processes process mapping process maps process improvement process management digital transformation CXO Virtual Duct Tape Process Re-Use customer service BPM Buzz rpa skills
Also on BPM
- First Impression: FlowForma Process Automation
- Intelligent Automation
- Beyond Agile: the Studio Model
- Winners Announced in 2019 WfMC Global Awards for Excellence in Business Transformation
- AI For CXOs -- Redefining The Future Of Leadership In The AI Era
- Understanding Explainable AI
- Turbo Charge AI with Right Brain-Based Reasoning