Discussions tagged customer experience
- Last updated was 10 months ago
- Bogdan Nafornita replied 10 months ago
What would you say is more important to customer experience: data or process?...
From Emiel Kelly: When a customer orders something, you might ask him a lot of information, but it might be possible you don't need all this information at the start of a process. Maybe you need it later, or it might even possible (because of some de...
It seems like every technology these days boasts about how it improves customer experience. But why is so much customer service still so bad? Is it a problem of technology, or is it something else?...
- Last updated was 1 year ago
- John Morris replied 1 year ago
As Scott Francis writes here, "We can argue that the customer journey is the process that matters, because it is the one that dictates every experience and interaction a customer has with a business." What do you think?...
- Page :
Join the Discussion
Process Architecture digital transformation The Year Ahead for Digital Transformation ACM Business Process Management 2019 business process integration DT challenges business process management case management IA BPM Year Ahead Red Hat IBM voice recognition BPM 2019 transformation leadership rpa skills The Year Ahead for BPM right brain thinking hype cycle BPM and Intelligent Automation BPM Challenges simple process RPA employee experience IT process maps customer service processes BPM Skills Robotic process automation Business Processes skills process automation DT agile CX process modeling Virtual Duct Tape change management process improvement process management 2019 business process models disruption BPM big data Business tranformation Customer process Business Process Process Re-Use BPM Buzz data swimlanes IT Department AI Explainable Artificial Intelligence XAI RPA 2019 Business change BPI Intelligent automation artificial intelligence Automation CXO Open Source end-to-end processes process customer experience RPA standard Year Ahead process mapping
Also on BPM
- First Impression: FlowForma Process Automation
- Intelligent Automation
- Beyond Agile: the Studio Model
- Winners Announced in 2019 WfMC Global Awards for Excellence in Business Transformation
- AI For CXOs -- Redefining The Future Of Leadership In The AI Era
- Understanding Explainable AI
- Turbo Charge AI with Right Brain-Based Reasoning