Where to Begin With Intelligent Automation
1 year 2 weeks ago #7151
From my article Intelligent Automation:
What is the best starting point for leveraging Intelligent Automation? One strategy is to look first at repetitive human tasks, where users are bogged down performing tedious work, repetitive steps, or otherwise where users are shifting back and forth among different application interfaces as part of the task or process step. These scenarios offer low hanging fruit, yet plans shouldn't be limited to the easy targets. Rather, your strategy should lay the groundwork for horizontal scale, tying together discrete moments of automation within a more comprehensive, end-to-end process. To support this, develop a clear model for the separation of concern between the layers of Intelligent Automation (as illustrated in Figure 4) and specifically that between the capabilities traditionally associated with BPM and RPA. It is worth noting that BPM was never designed to fully replace the work done by human beings, but rather to facilitate that work by assigning tasks, sequencing steps, enforcing rules, and other means of work management. In contrast, RPA in fact is purpose-built specifically to replace work delivered less efficiently and effectively when performed by humans.
But, what do you think is the best starting point?
As ever important before you start is doing research on capabilities that can deliver as summarised in the definition in the on line book Intelligent-Automation " A true intelligent automation strategy utilizes a combination of powerful technologies like AI, RPA, and data access alongside established processes to work holistically, resulting in smarter systems and actionable data insights.”
Yes RPA is important but as your blog indicates 3 other aspects AI & Machine learning, Decision Management and Workflow Automation are required. I would add the Adaptive UI as essential which allows quick and ready change which would be "challenging" trying to use old systems UIs! The inbuilt RPA will ensure legacy data and where appropriate other systems are used as required
I agree understanding BPM which is actually a simple but powerful discipline that can readily deliver a plan for all business requirements which Intelligent Automation "Platforms" can deliver and nothing should be off the agenda! This should include managing and controlling the input to AI initiatives to ensure full accountability.
Be under no illusions this new and in my view long overdue way is very disruptive to the current supply industry but great for customers bringing in low cost delivery and effectively a future proof investment with change readily supported as described in my chapter in the on line book "Intelligent Automation from Build to Supporting Adaptive Applications"