RPA, DPA, BPM, And DCM Platforms: The Differences You Need To Know
Customer-obsessed transformation has pushed automation front and center, but it’s difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested billions in business process management (BPM) suites, now called digital process automation (DPA)-deep, and DPA-wide (low code) platforms. Enterprise architects are asking, “Should we invest in popular RPA tools, or can we reach the same business goal with DPA or dynamic case management (DCM)?” This report builds on Forrester’s automation framework, applying nine core dimensions to answer process automation questions.
BPM, DCM, DPA, And RPA Approach Automation Differently
BPM platforms innovate, modernize, and continuously improve a process. RPA takes a tactical approach to isolate and remove process pain.
Nine Dimensions Point To Five Primary Automation Differences
Across nine dimensions, the biggest differences are in determinism, operating effect, robotics quotient (RQ), governance, and human-machine interaction.
BPM, DCM, DPA, And RPA Have Many Complementary Areas
The nine dimensions highlight differences in these technologies, but it’s just as important to understand how they can work together.
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