Every interaction with your company informs the quality of that journey. Do you want great customers? If so, you need to create excellent customer journeys. This means better, more consistent and contextual experiences with enhanced value across all touchpoints. Customers will reward that kind of seamless experience with brand loyalty.
This BPM.com white paper examines the role of BPM software in enabling physical “things” to be connected to digital processes in the context of the Internet of Things (IoT), exploring both the required capabilities for the next generation of BPM platforms as well as the benefits offered by BPM+IoT.
This paper provides an overview of the Internet of Things. It explores some of the benefits and opportunities of launching new Internet-of-Things initiatives across several industries. It also considers the role of BPM and addresses certain barriers and challenges preventing IoT from reaching its full potential.
Business Process Model and Notation (BPMN) is the defacto standard for process modeling. However, BPMN is not truly meant to create business rules, statements that dictate what decisions should be made given a certain set of conditions. The new OMG standard Decision Model and Notation (DMN) 1.0 fills this gap in process modeling
Traditionally, company management systems were conceived and structured to work using functions. However, in reality all companies perform their activities according to workflows which are coordinated and aligned with company culture, strategy and objectives, known as processes.