This brief illustrates the key technologies that are utilized more widely by customer engagement analytics users, compared to non-users.
Read this paper to learn about the challenges faced by application development teams today, and how developers can benefit most from open source BPM solutions that provide full-featured process modeling, analytics, and business rules capabilities. The findings in this study are based on Forrester’s own research and a custom study of software developers commissioned by Red Hat.
By easing the process of integrating business events into automated decision-making, Red Hat JBoss Business Rules Management System (BRMS) is helping organizations incorporate real-time awareness into their applications and implement the high levels of automation needed for today’s fast-paced business operations. With the many benefits of a budget-friendly open source software subscription, this powerful technology is more accessible than ever before.
This paper explores the evolution of BPM, how an organization’s basic requirements are changing in the face of the broadening scope of BPM software, and how Red Hat competes in this space.