Successful Case Management Initiatives for Government Agencies


Thursday, June 9th, 11:00am EASTERN

Case Management is one of the most critical areas of operation as well as new application development for government agencies today. Successful Case Management initiatives offer great rewards, for both consumers and career paths. Yet the stalled and unsuccessful initiatives can quickly produce the opposite effect, as some recently infamous programs have demonstrated.

Successful Case Management initiatives involve coordinating and connecting existing process, rules and data, in ways not easily supported by traditional transactional systems. Rather it requires a more agile approach, built on platforms that provide frameworks that help accelerate time to market. IT systems should enable organizations to quickly and easily adapt to change, and the flexibility required of government environments is often greater than other industry sectors ever face.

Although existing IT systems are too often a hindrance to change, Case Management can be a leverage point for adaptability. This fast-paced, informative webinar presents how Case Management can be leveraged for agile system delivery, supporting the unique requirements and challenges faced in government environments. Presented will be both the opportunities and challenges with Case Management – as well as best practices to follow and pitfalls to avoid.

Webinar Playback
Play Webinar

Available Downloadable Resources

Presentation Slides

E-Book: Government Modernization

What You Will Learn:

  • The Greatest Threats Facing Any Case Management Initiative (and How to Avoid Them)
  • How to Ensure Sensitive Data is Both Accessible Yet Protected
  • Opportunities For Leveraging the Cloud to Launch Successful Case Management Initiatives
  • Five Steps Every Successful Case Management Initiative Must Take

About the Speakers

Jorge Sanchez Jorge Sanchez, Appian Jorge Sanchez is Appian’s Director of Product. His main responsibilities include product direction and evolution based on market needs, as well as product positioning. With nearly a decade focused on the BPM industry, he has strong technical skills and hands-on experience in medium to large scale projects and sales engagements. Jorge has been the lead BPM practitioner at organizations such as Sprint, Bank of the West, and Flowserve, helping them achieve and sustain process excellence. Jorge earned his Bachelor’s degree in Electronic Systems Engineering from Tecnológico de Monterrey and University of Pittsburgh.

Nathaniel PalmerNathaniel Palmer, BPM.com Credited as one of the originators of Adaptive Case Management and rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel has the led the design for some of the most innovation and complex projects currently in use within government agencies. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as Vice President and Chief Technology Officer. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001).