Leveraging a Case Management Platform for Agile Application Development


Thursday, December 17th, 11:00am Eastern (GMT+5)

This fast-paced and informative case study presentation will explore how URAC, the independent leader in promoting health care quality through accreditation, education, and measurement, leveraged a leading case management platform to support mission critical applications with a very small IT staff.

Discussed will be how URAC recognized the need for a case-based approach to address an increasing amount of varied and unstructured work, and after a detailed market study ultimately selected eCase® from AINS, Inc., a leading global provider of cloud-based, adaptive case management platforms. Working with an internal team, URAC has leveraged eCase to modernize their accreditation management operations and business processes in the face of a constantly changing and extremely dynamic industry.

Topics include:

  • Evaluation and Selection of Platform Options
  • The Post-launch Debrief: Lessons Learned From Going Live
  • Successfully Incorporating Salesforce.com and Other 3rd Party Environments
  • How to Leverage a Low-Code Platform and Citizen Developers
  • Combining Dynamic, Unstructured Processes With Workflow Automation

Webinar Playback

Leveraging a Case Management Platform Playback

About the Speakers:

Gracelyn Ashby McDermottGracelyn Ashby McDermott, MBA, PMP
Vice President, Accrediting & Client Services, URAC

Gracelyn A. McDermott is s Vice President of Accrediting & Client Services at URAC, where she oversees all aspects of the accreditation process from Applicant preparation and submission through to the independent accreditation decision. Most importantly, Ms. McDermott serves as the Executive Sponsor for URAC’s web-based applicant portal re-configuration, built on the eCase® platform. From the development of the business case through to implementation, Ms. McDermott has been an active participant in this transformational initiative to adopt an agile technology platform in support of URAC’s core accreditation processes.

An innovative and diverse executive with 20 years’ experience in Project and Program Management, Ms. McDermott’s professional career includes technology, sales and operations leadership in the health care environment. She has managed a department of about 250 departmental staff comprised of Project Management, Biostatistics, Data Management, SAS Programming, Clinical Operations, Pharmacokinetics, Pharmacodynamics, Modeling and Simulation – all in support of Clinical Trial Management. Ms. McDermott holds an MBA from Johns Hopkins University and currently sits on the Board of Trustees for her undergraduate alma mater, Mount Saint Mary’s University, where she serves as a member of the Strategic Planning Committee and the Student Affairs Committee.

Nathaniel PalmerNathaniel Palmer, BPM.com

Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel is recognized as one of the early originators of BPM, and has the led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.