Also on BPM.com

Also on BPM.com

Unimed Porto Alegre Medical Co-operative Ltd, Brazil

Category: Case Studies
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Unimed Porto Alegre Medical Co-operative Ltd, Brazil

Executive Summary / Abstract

Proper monitoring of the contractual instruments which govern relations between clients and providers is a prerequisite for the efficient management of an organization. Unimed Porto Alegre, the leading medical co-operative in the south of Brazil, recognizes the importance of optimizing the management of its contracts both with corporate clients and providers. Our priorities are standardization, monitoring, speed of response and risk reduction. Through the use of the BPM approach and the automation of processes we have been able not only to revolutionize the way in which we monitor and manage our contracts but also to open the way for a wide number of automation and optimization initiatives in other departments.

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Nathaniel Palmer

Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.