Nokia Siemens Networks

Executive Summary / Abstract

Nokia Siemens Networks (NSN) is one of the largest telecommunications hardware, software and services companies in the world, with more than 60,000 people in over 150 countries. NSN offers a complete portfolio of mobile, fixed and converged network technologies as well as professional services (consulting and systems integration, network implementation, maintenance and care, and managed services) to more than 600 Communications Service Providers around the world.

NSN’s initial foray into Business Process Management (BPM) was the award-winning “Zeus” project which thoroughly transformed its Consulting & Systems Integration division and delivered an estimated €6 million annual productivity savings. Based on this success, NSN has now deployed a sophisticated, pan-organizational BPM Program, leveraging and extending the success of “Zeus” through one of the most mature Center of Excellence organizations in the BPM industry. The single BPM platform has been leveraged to provide a multitude of BPMS ‘Apps’, delivering process automation, process governance and consistency, to many areas of the NSN’s business, from its Business Solutions & Operations to its Managed Services and its Global Network Implementation Centers. Ultimately, through the effective use of BPMS, NSN now have enhanced levels of business visibility for managers and executives, supported by dedicated socio-business networking functionality (integrated collaboration within process).

Jardine Lloyd Thompson, UK

Executive Summary / Abstract

Formed in 1997 from the merger of Lloyd Thompson and Jardine Insurance Broker, Jardine Lloyd Thompson (JLT) is an international group of Risk Specialists and Employee Benefits Consultants. JLT is listed on the London Stock Exchange and is one of the largest companies of its type in the world. JLT had a 2010 turnover of £746 million with 6500 employees across 34 countries.

The EB Group within Jardine Lloyd Thompson (JLT EB) made up £132 million of this 2010 turnover with 1500 employees in offices in the UK and India.

LSC Group

Executive Summary / Abstract

During 1999, the UK Ministry of Defence (MoD) Submarine Support Integrated Project Team (SubIPT) was faced with the issue of the cost of submarine ownership and in partnership with Babcock (then DML) set out to realize significant programme savings during HMS Vanguard’s 1st Long Overhaul Period Refuel (LOP(R)). One of several steps in achieving this objective was to establish a joint initiative between Babcock, SubIPT (MoD) and its chosen technology partner, LSC Group, to transform the business using workflow technology. To support this approach a Collaborative Working Environment (CWE) was developed by LSC Group to improve collaboration and communication between all stakeholders involved in the submarine refit across the UK. To transform the business the latest workflow technology was adopted to replace paper-based business processes and to enable much greater process integration with existing MoD and industry systems, thereby enabling efficiency and cost reduction.

Driven by a suite of bespoke and commercial off the shelf (COTS) applications, including a custom-built business process automation (workflow) solution from TIBCO, the CWE has delivered a trusted secure web-based workspace, enabling members from disparate organizations to work together and share information within a single secure environment. Its prime users consist of all submarine MoD departments and the major Tier 1 industry partners in Naval Defence, including Babcock, Rolls Royce and BAE Systems. TIBCO’s workflow component allows automation of business processes, integration with existing applications across MoD and industry boundaries, to replace inefficient and sometimes out of date paper-based processes. The newly automated business processes have resulted in time and cost savings, which have directly contributed to the MoD and Babcock achieving its goal to reduce the cost of submarine ownership, de-risk the LOP(R) programme and to achieve positive share line contract performance.

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