Executive Summary / Abstract

The primary mission of the U.S. Department of Energy (DOE) is to advance the national, economic and energy security of the United States. DOE’s Loan Programs Office (LPO) was created to accelerate the domestic commercial deployment of innovative and advanced clean energy technologies at a scale sufficient to contribute meaningfully to this mission. LPO is able to accomplish its goals by guaranteeing loans to eligible clean energy projects (i.e., agreeing to repay the borrower’s debt obligation in the event of a default) and by providing direct loans to eligible manufacturers of advanced technology vehicles and components. The LPO also has a fiduciary obligation to U.S. taxpayers, and must ensure that the loans and loan guarantees provided have a reasonable prospect of repayment.

Nokia Siemens Networks

Executive Summary / Abstract

Nokia Siemens Networks (NSN) is one of the largest telecommunications hardware, software and services companies in the world, with more than 60,000 people in over 150 countries. NSN offers a complete portfolio of mobile, fixed and converged network technologies as well as professional services (consulting and systems integration, network implementation, maintenance and care, and managed services) to more than 600 Communications Service Providers around the world.

NSN’s initial foray into Business Process Management (BPM) was the award-winning “Zeus” project which thoroughly transformed its Consulting & Systems Integration division and delivered an estimated €6 million annual productivity savings. Based on this success, NSN has now deployed a sophisticated, pan-organizational BPM Program, leveraging and extending the success of “Zeus” through one of the most mature Center of Excellence organizations in the BPM industry. The single BPM platform has been leveraged to provide a multitude of BPMS ‘Apps’, delivering process automation, process governance and consistency, to many areas of the NSN’s business, from its Business Solutions & Operations to its Managed Services and its Global Network Implementation Centers. Ultimately, through the effective use of BPMS, NSN now have enhanced levels of business visibility for managers and executives, supported by dedicated socio-business networking functionality (integrated collaboration within process).

Jardine Lloyd Thompson, UK

Executive Summary / Abstract

Formed in 1997 from the merger of Lloyd Thompson and Jardine Insurance Broker, Jardine Lloyd Thompson (JLT) is an international group of Risk Specialists and Employee Benefits Consultants. JLT is listed on the London Stock Exchange and is one of the largest companies of its type in the world. JLT had a 2010 turnover of £746 million with 6500 employees across 34 countries.

The EB Group within Jardine Lloyd Thompson (JLT EB) made up £132 million of this 2010 turnover with 1500 employees in offices in the UK and India.

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