CONAGUA: Comisión Nacional del Agua, Mexico

Case Studies
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CONAGUA: Comisión Nacional del Agua, Mexico

Executive Summary / Abstract

As a result of regulations and initiatives of the Government of Mexico in 2004, the Subdirección General de Infraestructura Hidroagrícola1 of CONAGUA –Comisión Nacional del Agua2 decided to start a BPM project in order to standardize, organ-ize and control the management processes of budgetary resources for public works and procurement services (more than one thousand million dollars each year), through an online system of information available for public consultation by citizens.

With over seven years of implementing BPM, the CONAGUA Subdirección General de Infraestructura Hidroagrícola reports multiple benefits: greater adoption of BPM (from 1 to 18 processes in place, with 700% growth in number of users and the incorporation 23 new states, 13 regions and 15 cities to the project), a recovery of the total investment in the first 18 months and savings in materials / supplies of USD340,000 a year and current expenditure of USD238,000, greater employee satisfaction (50 and 76%) due to a 67% reduction in administrative and manual activities -mostly reporting; improved citizen perception and credibility due to availability of information about the public works for hydro-agricultural infra-structure development; numerous awards received: Honorable Mention in the 2005 Annual Award of Transparency, Innova acknowledgement for considering that the system has a favorable impact on the six good governance strategies; among others. It is important to mention that although the processes were targeted to public works, now they also serve to manage both the substantive associated products and services or investment, and current expenditure.