BPM Quotes of the Week - September 26, 2018
- Published: September 26, 2018
"Moore’s Law is over, ushering in a golden age for computer architecture."
"Perhaps the biggest surprise of all about digital transformation isn't that large scale change is hard. It's safe to say that's now well established and widely known. It's how to do it repeatably and sustainably that appears to be the key."
"Many companies have started to deploy new technologies that are capable of changing the business, but they are stuck as they try to make the underlying cultural and operational changes needed to truly transform."
From the BPM Forum
What Are the Lead Causes of Sub-Optimal Process Performance?
"The main one is the missing of end-to-end process vision."
"To focus on processes is by definition to take a cross-functional view of things. To optimize the process requires authority over the portions of those local interests that are also part of the process. The failure to do that leads inevitably to sub-optimal process performance."
"Most companies either don't have a process governance in place at all or have a functionally divided one in place. What I mean by that is that if a company does not have a process governance in place, optimizing processes becomes a matter of local initiatives combined with functional ownership of processes and this almost always will lead to sub-optimization."
"Companies must always begin their BPM journey from scrupulous mapping of existing process landscape and take all care for timely actualization of business model throughout its whole life cycle. It can be achieved only through wide collaboration of analysts, managers and process owners in a contemporary transparent BPM environment."
"You can set process norms and kpi's. but if they do not match with employee goals it's useless."
"I'd say that modern customers expect, when buying, not the best experience with you, but the least experience with you."
"A proper architecture is a must for a company to deliver 'the highest level of customer experience' in a sustainable manner."
-Dr. Alexander Samarin
"Agile is a mindset. Definitely bringing agility to the processes helps in enriching the Customer Experience - but 'conditions apply'. Agility on a broken or non-standardized process (with no clarity on e2e journey) can lead to Fragile Customer Experience."
What Skills Are Needed for Digital Transformation?
"Our customers and partners are telling us there aren't enough Business Analysts, Business with a capital B. People that really understand the impact on the organisation and not just the technology."
"Strategic planning, ROI submission assessment, Change Management, Systems Integration, Software Acquisition Options (custom internal development of a Run Time workflow/workload management platform being a last resort with very high failure rates), Project Management (in that order)."
-Karl Walter Keirstead
"I believe that the common driver for innovative business solutions that have a potential of transformative impacts, is data analysis. While technical skill-sets are needed to effectively implement digital solutions, there is a noticeable current towards increasingly intuitive usage scenarios, democratizing to some degree the access and utilization of modern applications and platforms."