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BPM Quotes of the Week - November 1, 2017

Keith Swenson"Robotic process automation solves a very real problem today with picking up that information from those systems, and also sending data to those systems."
-Keith Swenson

"No one really knows how the most advanced algorithms do what they do. That could be a problem."
-Will Knight

"Our number one conviction and idea and philosophy and principle which is customer obsession, as opposed to competitor obsession. And so we are always focused on the customer, working backwards from the customer's needs, developing new skills internally so that we can satisfy what we perceive to be future customer needs.'
-Jeff Bezos

From the BPM Forum

What Are the Key Questions to Ask Before Automating a Process?

"What problem do you anticipate the automation to solve?"
-Jon Spira

"Is this a cowpath? In other words, are we automating the past. "
-John Morris

"We have to start thinking bigger than business processes if we want folks to get as much out of this technology as we know to be possible."
-E. Scott Menter

"Instead of using such an analysis to determine whether to automate a given process or not, companies are mainly using it to identify the order of automation. The process automation itself is rarely a matter of debate anymore."
-Kay Winkler

"Before any process is automated, there must be done careful process mapping. Although the idea looks trivial and self evident, it is often ignored in vast majority of automation initiatives."
-Boris Zinkchenko

"The best way to implement GDPR is to consider it as an BPM application."
-Dr. Alexander Samarin

How Do You Think the General Data Protection Regulation Will Impact Processes? "This will undoubtedly require detailed understanding of all surrounding processes. Delivery of the full audit trail who did what when and controlled access to sensitive data will give the required assurance."
-David Chassels