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BPM Quotes of the Week - August 1, 2017

Mathias Kirchmer"Process management helps to move strategy into people and technology-based execution, and that makes it a key component for strategy execution and specifically for strategy execution in a digital world."
-Dr. Mathias Kirchmer

"AI Will Fundamentally Transform Customer Service."
-Forrester

From the BPM Forum

What's the Worst Advice You Can Give a Company That Wants to Go Digital?

"Just jump right in. No need to waste time planning."
-John Reynolds

"Be sure to map your as-is state carefully first."
-E. Scott Menter

"Just buy 50 SaaS apps, link them with IFTTT and you'll be fine."
-Bogdan Nafornita

"The worst advice could be downplaying the complexity that each of those technologies embody by themselves, let alone the LoE required to have them harmonically integrated and playing in tune among each other."
-Kay Winkler

"BPM-suite vendors and BPM consultants, please, make your tools and your methodologies standard enough thus, we, your humble clients, can easily combine the universality of your means and diversity of owns needs for the best of everyone."
-Dr. Alexander Samarin

"If I have a hangover, I just want an aspirin to solve it. Not a chemistry box to develop my own medicine. So, this should always start with a proper understanding of the processes you'd like to support."
-Emiel Kelly

"If you have a monilithical monstrosity that takes months to deliver even small app, then maybe in such case pre-made solutions make more sense. But why invest in such solution in the first place?"
-Michal Rykiert