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BPM Quotes of the Week - June 14, 2017

Daniel Newman"The customer experience (including employees) is the ultimate goal of any digital transformation. Customers are more cautious than ever; they’ll turn away from brands that don’t align with their values and needs."
-Daniel Newman

"There is a growing realization that we cannot start deploying and using intelligent systems, machine learning solutions or cognitive computing platforms if their reasoning is opaque. We need to know what they are thinking. Without explanation, we are blindly trusting the output of systems that many of us don’t understand at an algorithmic level. While somewhat tolerable for systems that are identifying faces on Facebook, it is unacceptable for systems that are integrating highly sensitive and highly valuable business logic, goals and priorities into their reasoning."
-Kris Hammond

"Digital solutions may promise significant value for an organization—value that could never have been realized prior to the advent of connected, smart technologies. Of particular fascination of late seems to be the notion of a digital twin: a near-real-time digital image of a physical object or process that helps optimize business performance."
-Aaron Parrott, Lane Warshaw

From the BPM Forum

"Microservice is just a technology infrastructure paradigm. It promises a new kind of scalability by avoiding aggregation of everything into a single place. That is a good idea in general and follows the way that the internet succeeded in scaling. BPM, which is a human practice, should work pretty much the same whether you are using a mainframe, three tire architecture, or a cloud of microservices."
-Keith Swenson

"Microservices are key to isolating technical issues from purely business issues. As shown by Volker Stiehl BPM can work so much better (even putting to sleep the roundtrip problem) when business people can 'just do business processes'. With such a 'business logic segregation pattern' in place, plus executable BPMN, then domain-knowledgeable business analysts will be able to help business realize the promise of BPM."
-John Morris

"BPMS as programmable monoliths are simply going extinct - there is no way you could accommodate all possible customer requests, at the right speed and cost, without integrating it to existing software, outside your platform."
-Bogdan Nafornita

"BPM (if done correctly) provides naturally (or business-friendly) perfect microservices because any explicit and machine-executable process is already a set of elements with single responsibility (SRP). Just wrap events, roles, rules, human activities, automation activities, services which are produced via 'correct' process modelling as microservices."
-Dr. Alexander Samarin

"Microservices need orchestration, bpm can provide it."
-Stefan Houtzager

"Want employees to go dark in a heartbeat? Don't involve them, don't listen to them, don't engage them directly, ram through what you want to do no matter what and ignore their collective institutional knowledge out on the cubicle floor."
-Patrick Lujan

"Engagement of users of BPM run-time environments, on the other hand, needs things to be such that it is easier, less tedious, more productive, to use the environment as opposed to not using it. If the organization gets this right, then onboarding and ongoing engagement of employees is easy. A bad/awkward UI will kill most BPM initiatives."
-Karl Walter Keirstead

"User engagement typically dies or fails to start even, as soon as a BPM implementation get's organized rigidly 'top-down', limiting or ignoring hierarchically mid- and low ranking personnel. That's especially true for strongly human-centric processes, which represent higher task volumes (hence process definitions) for lower ranking users than for their higher ranking peers."
-Kay Winkler