BPM.com

Phil Gilbert"The only way a company sustains anything is through process. If you’re not married to the production process, you will not survive over the long haul. You won’t survive a leadership change. You won’t survive a management change. You won’t survive a budget cut time. Unless you’re deeply embedded in the operations of the company."
-Phil Gilbert

Keith Swenson"Robotic process automation solves a very real problem today with picking up that information from those systems, and also sending data to those systems."
-Keith Swenson

George Westerman"What we’ve found, over and over again, is that digital transformation is not a digital challenge. The real value comes from changing your processes. The technology enables change. And, by the way, changing processes is more than writing code and drawing charts."
-George Westerman

Matthias Kirchmer"You cannot gain competitive advantage by being the best, e.g. in ordering your toilet paper. You need to focus your innovation and optimization activities on what really matters, the 15+% of high impact processes."
-Mathias Kirchmer

Frank Casale"After 50 years of software being used to help knowledge workers get their work done. Suddenly, we have software that replaces the knowledge worker. This is digital labor. So, if you think of RPA, not as a technology play, or a software play, but as the notion that how work gets done has been reinvented—that’s huge. From a cost savings perspective, it’s huge."
-Frank Casale

Neil Ward-Dutton"The tricky bit is in understanding what 'going digital' actually means, for any given organisation. It's going to be some blend of digitising customer experiences, creating digital products and services / platforms, digitising operations and creating digital workplaces (employee experiences). Different organisations place different emphases on these four perspectives."
-Neil Ward-Dutton